IVY GRACE DURUPAN
Victoria,BC
Summary
Results-driven professional with over 8 years of experience in the Business Process Outsourcing (BPO) industry, specializing in medical claims handling, quality assurance, and training. Recognized for consistently achieving 99.9% accuracy in claims processing, leading to the attainment of Subject Matter Expert and Internal Quality roles. Dedicated to delivering exceptional service, fostering team collaboration, and maintaining the highest standards of quality.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Personal Shopper
Real Canadian Superstore
Victoria
09.2023 - Current
- Select and ensure fresh, high-quality products based on the customer's order, particularly for perishables
- Pack items securely, especially if fragile or perishable, with proper packaging, crucial for home deliveries
- Work efficiently to complete orders within the promised timeframe, ensuring on-time pickup or delivery
- Responsible for loading orders into delivery vehicles and ensuring they reach customers on time
- Communicate with customers regarding order status, substitutions (if requested items are unavailable), and any questions or issues that may arise.
Medical Claims Examiner
Imagenet Philippines Inc.
Makati City
06.2021 - 08.2023
- Processing and reviewing medical claims data, ensuring precise pricing and benefits application
- Investigated claims for eligibility and medical necessity, consistently achieving high-quality standards
- Handled various types of claims, including Medicare, Medicaid, and benefit coordination, while maintaining exceptional accuracy.
Transaction Processing Associate
Accenture Inc.
Ilocos Norte
07.2015 - 04.2021
- Conducted quality audits of claims, consistently identifying root causes using quality tools
- Led team discussions, explained process updates, and facilitated new hire training, ensuring a culture of excellence
- Applied strong mathematical skills in computing receipt taxes, ensuring compliance with relevant regulations and contributing to precise financial transactions.
Education
Diploma in Business Administration -
University of Victoria
12.2025
Bachelor of Science in Business Administration Major in Management Accounting -
Divine Word College of Laoag
03.2015
Skills
- Leadership skills
- Verifying Order Accuracy
- Customer Relations
- Payment Processing
- Online Order Processing
- Attention to Detail
Accomplishments
- Quarterly Accenture A-list awardee, recognizing consistent high performance.
- Monthly and Yearly top performer for maintaining exceptional quality in claim processing.
International Experience
Learning Facilitator, Accenture Services Pvt. Ltd., Chennai, India, 09/01/19, 11/01/19, Served as Subject Matter Expert, providing training on processing procedures to Indian counterparts, leveraging expertise in claim accuracy., Managed and trained a team of 34 individuals, including both associates and team leads., Significantly, through seamless collaboration with the Training Department, Operations Department, and Quality Assurance Department, our Indian counterparts processed and handled half of Aetna International claims on a global scale efficiently.
Training And Certificates
- SafeCheck Advanced Food Safety Certification (2023)
- Food Allergen Awareness - Restaurants, Catering & Retail (2023)
- Accenture Certification for Quality Associates, Accenture Inc. (2019)
- Team Captain Leadership Program, Accenture Inc. (2019)
Training
The Provincial Government of Ilocos Norte (Accounting Department), 11/01/14, 02/01/15, Responsible for filing and organizing documents in the Accounting Department, ensuring efficient record-keeping and retrieval processes.
References
References available upon request.
Certification
· SafeCheck Advanced Food Safety Certification (2023)
· Food Allergen Awareness - Restaurants, Catering & Retail (2023)
· Accenture Certification for Quality Associates, Accenture Inc. (2019)
· Team Captain Leadership Program, Accenture Inc. (2019)
· On-the-Job Training: The Provincial Government of Ilocos Norte (Accounting Department) | November 2014 - February 2015
Timeline
Personal Shopper
Real Canadian Superstore
09.2023 - Current
Medical Claims Examiner
Imagenet Philippines Inc.
06.2021 - 08.2023
Transaction Processing Associate
Accenture Inc.
07.2015 - 04.2021
Diploma in Business Administration -
University of Victoria
Bachelor of Science in Business Administration Major in Management Accounting -
Divine Word College of Laoag
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