Ivan Tsang
Pittsburg
Summary
Customer-focused professional with strong communication and interpersonal skills developed in retail environments. Skilled in building positive relationships and addressing inquiries efficiently, ensuring timely resolution of issues. Committed to enhancing customer satisfaction and fostering positive experiences, ready to contribute expertise in a professional setting.
Overview
7
7
years of professional experience
Work History
Store Protection Specialist- Loss Prevention
Ross Stores
Walnut Creek, CA
04.2026 - Current
- Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
- Engaged regularly with internal and external partners through meetings and collaborative initiatives. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
- Supported Loss Prevention efforts by completing additional responsibilities as required.
- Enhanced store awareness of processes to minimize operational shortage by training Associates on effective shortage reduction initiatives.
- Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
- Treats all Customers and Associates with respect.
- Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.
- Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
- Performed various tasks to support Loss Prevention initiatives.
Crew
Trader Joes
Concord, CA
08.2025 - 04.2026
- Facilitated enjoyable, friendly, and informative shopping experiences for customers.
- Processed customer transactions accurately and quickly.
- Arranged merchandise on shelves for optimal visibility and accessibility.
- Designed attractive product displays to enhance customer engagement.
- Lifted and carried merchandise weighing up to 25 pounds.
Front Desk
UFC GYM
Concord, CA
11.2024 - 08.2025
- Greeted and assisted customers, providing advice on merchandise utilization and care to enhance customer experience.
- Achieved individual sales goals set by the Merchandise Supervisor.
- Promoted a safe and pleasant environment by maintaining cleanliness in Juice Bar.
- Ensures self-serve station is fully stocked (Spoons, Forks, Knives etc.).
- Maintains Juice Bar cleanliness.
- Ensured merchandise was clean and well-presented for customer engagement.
- Prepared food and stocked Juice Bar Grab N Go to ensure product availability.
Fiber Install Technician
Sonic Internet
Santa Rosa, CA
07.2024 - 11.2024
- Maintain an active California state driver’s license.
- Ensured physical capability to handle loads of up to 75 lbs for job requirements.
- Ensure all scheduled visits are completed by the end of the day.
- Took ownership of assigned tasks and projects, ensuring completion with minimal supervision. - Acts independently in the field within reason; knows when to consult for assistance; takes responsibility for vehicles, tools and credit cards.
- Set up ladders in accordance with the Field Service training handbook while adhering to all company safety policies.
- Maintained compliance with all applicable OSHA regulations and company policies to ensure workplace safety.
- Have proficient understanding of dispatch and workflow software
Driver
Lexus Of Concord
Concord, CA
12.2023 - 07.2024
- Deliver parts to shops in a timely and accurate manner.
- Picks up and delivers parts and equipment to customers, satellite stores, wholesale accounts, and vendors.
- Coordinated last-minute pick-ups and deliveries by consulting with Parts Manager, wholesale representative, inventory control administrator, parts counter staff, and shipping and receiving clerk.
- Checks parts and invoices for accuracy before leaving to make deliveries.
- Verifies that invoice matches purchase order for each pick-up.
- Maintained accurate log of daily deliveries and pickups, securing recipient signatures for each entry to confirm receipt.
- Unloads truck each night. Turn in all paperwork, checks, cash and undelivered parts.
- Handles basic maintenance of the truck including filling tank with gas, checking oil, keeping it clean and making sure required inspections are performed.
- Advises parts manager if delivery trucks need major repairs and maintenance.
- Assisted with various tasks to support team operations.
Mobile Associate
T-Mobile
Pittsburg, CA
03.2021 - 12.2023
- Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Explored individual needs and provided hands-on demonstrations of latest technology, enhancing customer engagement and satisfaction.
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Approaching service and sales needs with composure, integrity, and compassion.
- Used digital tools to illustrate the advantages of T-Mobile's LTE/5G network and plans during customer onboarding.
- Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Established relationships and partnered with T-Mobile employees across channels to collectively enhance customer experience and resolve issues seamlessly.
- Successfully identified and hand off business leads.
- Supported team initiatives and fostered an inclusive environment, contributing to positive team dynamics.
Front End Bagger
Save Mart
Antioch, CA
06.2019 - 02.2021
- Ensured efficient bagging of groceries, enhancing customer satisfaction through quick service.
- Assisted cashiers with item organization, streamlining checkout process for improved efficiency.
- Trained new staff on proper bagging techniques and customer interaction protocols.
- Maintained cleanliness and safety standards in the front end area, promoting a welcoming environment.
Education
Bachelor of Arts - Economics
San Francisco State University
San Francisco, CASkills
- CCTV monitoring
- Physical security measures
- Fire safety
- Loss prevention strategies
- Incident reporting
- Data entry
- Data interpretation
Timeline
Store Protection Specialist- Loss Prevention
Ross Stores
04.2026 - Current
Crew
Trader Joes
08.2025 - 04.2026
Front Desk
UFC GYM
11.2024 - 08.2025
Fiber Install Technician
Sonic Internet
07.2024 - 11.2024
Driver
Lexus Of Concord
12.2023 - 07.2024
Mobile Associate
T-Mobile
03.2021 - 12.2023
Front End Bagger
Save Mart
06.2019 - 02.2021
Bachelor of Arts - Economics
San Francisco State University