Ivan Rivera
Ottawa,Ontario
Summary
A licensed paralegal who thrives in high-stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Most importantly, I am motivated to continually improve and extend my skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
7
7
years of professional experience
Work History
Accident Benefits Administrator
MG Law
Ottawa, ON
05.2022 - Current
- Responsible for the management of 80+ clients' accident benefits claims.
- Handled 10+ calls per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions, and make decisions in accordance with the SABS.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
Intern
LAW OFFICE OF BEACH & STARKIE ASSOCIATES
Ottawa, ON
05.2019 - 05.2019
- Responded to client calls and inquiries to deliver applicable information.
- Filed pleadings and paperwork with the court clerk to meet strict deadlines.
- I participated in client interviews, observed the questioning process, and documented information.
- Organized exhibits for trial by preparing materials and supporting documentation.
Education
Diploma - Paralegal Studies
HERZING COLLEGE
Ottawa, ONSkills
- Legal research
- Case management
- Litigation support
- Problem solving
- Statutory interpretation
- Customer service
Timeline
Accident Benefits Administrator
MG Law
05.2022 - Current
Intern
LAW OFFICE OF BEACH & STARKIE ASSOCIATES
05.2019 - 05.2019
Diploma - Paralegal Studies
HERZING COLLEGE