Ivan Palma Tecua
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Barista
Posdata Cafe
05.2018 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Server Captain
Cantaritos Puebla
04.2017 - 03.2018
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Server
Molly Club Puebla
01.2016 - 02.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Private Pilot Licence - Aviation
Escuela De Aviacion 5 De Mayo
Puebla, Mexico03.2019
High School Diploma -
Colegio Pedregal
Puebla, Mexico 2012.07 - 2015.08
Skills
- Counter Sanitization
- Guest Inquiries
- Excellent Math Skills
- Cash Flow Management
Certification
- First Aid Training - May 2018-June 2018
Timeline
Barista
Posdata Cafe
05.2018 - 05.2023
Server Captain
Cantaritos Puebla
04.2017 - 03.2018
Server
Molly Club Puebla
01.2016 - 02.2017
High School Diploma -
Colegio Pedregal
2012.07 - 2015.08
Private Pilot Licence - Aviation
Escuela De Aviacion 5 De Mayo
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