Ivan Ilchuk
Toronto,Canada
Summary
Self-motivated, and hard-working IT professional with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. An A+ certified technician with passion, experience and proven skill in resolving problems quickly on first call. Seeking entry-level employment in Networking, Technical Helpdesk Support or Security Operations
Overview
9
9
years of professional experience
1
1
Certification
Work History
Founder, Creative Director
Crowder App
02.2019 - Current
- API creation
- Creative brainstorming, proof-of-concept design
- Supervision of the development process;
Troubleshooting, User Interface configuration - Creation of organization's mission and vision statements for use by employees.
- Developed strategic communication and marketing plans.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
Intern Analyst
ELM Developments
06.2022 - 09.2022
- Worked on creating file databases to be used for company data management
- Assisted rest of team with technical problems
- Interacted with customers by phone, email, or in-person to provide information.
- Supported with creating project marketing materials to promote services.
- Worked on new wordpress website
- Participated in conference calls and meetings and interacted with key leaders.
- Monitored organization's performance against competitors.
- Drafted financial reports to investors.
- Created Social media content
- Created unique digital content
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Organized large, 300+ people events
Office Manager
Beautesache Medical Aesthetics
07.2019 - 09.2021
- Upheld high standard of customer service and community relations
- Organizing and scheduling appointments and staff schedules;
- Managed office operations while scheduling appointments for department managers.
- Maintained technical systems and databases
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Social media management
Summer Student Intern
Steiner Law Group
07.2019 - 08.2019
- Conducted research projects, gathering data and information from a variety of sources.
- Worked in team environment to maintain high levels of productivity..
- Reviewed legal information and proofed documentation for errors.
- Organized legal filing system to maximize efficiency.
Computer Repairman
Self-Employed
07.2015 - 08.2018
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Project Manager
Harenna Coffee
03.2017 - 04.2018
- Coordinating internal resources and third parties/vendors for the optimal sales results;
- Customer service;
- Managing the participation in various coffee shows and markets;
- Social media management;
- Other tasks as required by senior staff members;
Landscaper
Fossil Landscaping
06.2015 - 08.2015
- general labour
- other tasks as required by senior staff members;
Education
CompTIA A+ Certification
08.2023
Honours Bachelors of Arts And Science - History And Political Science
University of Toronto - St. George Campus
Toronto, ON11.2022
High School Diploma - undefined
Appleby College
Oakville2018
Credit - Linguistics
School of Continuing Studies University of Toronto
Toronto11.2017
Skills
- CompTIA A Certification
- Net and Sec certification in progress
- Linux, Windows, and Mac OS Proficiency
- Microsoft Azure Proficiency
- Python (Scripting, Automation), C, SQL
- Microsoft Active Directory
- Microsoft Office Products expertise
- Helpdesk Experience
- Patient
- Great Communication
- Problem-solver
- Efficient at multi-tasking
- High attention to detail
- Multilingual (English,, Russian, Ukranian, Czech, German, Spanish, French)
- Hardware Knowledge
- Software Installation
Certification
- Various relevant penetration testing and IT learning paths completed on TryHackME. Link to profile: https://tryhackme.com/p/turbomoomin
- Set up own SIEM environment and monitored attack events and data
- Built own PCs and provided troubleshooting on faulty OS and hardware.
- ITPRO TV Python Course
- Experience in setting up, monitoring, and operating virtual environments on multiple operating systems.
Hobbies and Interests:
- Skilled Violinist and Guitarist
-Well-versed in digital audio workstations, recording equipment, and audio engineering
-Martial Arts (Brazillian Jiu-Jitsu, Muay Thai)
-Rugby Player
-Chess player
-Visual Artist
-Passion for cooking and knowledge of cuisine (Italian, Greek, Czech)
-Passion for fitness and outdoors: hiking, weightlifting and rock-climbing.
Timeline
Intern Analyst
ELM Developments
06.2022 - 09.2022
Office Manager
Beautesache Medical Aesthetics
07.2019 - 09.2021
Summer Student Intern
Steiner Law Group
07.2019 - 08.2019
Founder, Creative Director
Crowder App
02.2019 - Current
Project Manager
Harenna Coffee
03.2017 - 04.2018
Computer Repairman
Self-Employed
07.2015 - 08.2018
Landscaper
Fossil Landscaping
06.2015 - 08.2015
CompTIA A+ Certification
Honours Bachelors of Arts And Science - History And Political Science
University of Toronto - St. George Campus
High School Diploma - undefined
Appleby College
Credit - Linguistics
School of Continuing Studies University of Toronto
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