Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivan Aguilar

Thousand Palms

Summary

Dynamic professional with a strong work ethic and excellent communication skills. Knowledgeable service advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.

Overview

7
7
years of professional experience

Work History

Used Cars Recondition Service Advisor

I-10 Toyota
01.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Server

Hyatt Regency Indian Wells
12.2022 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Bartender

Agua Caliente Casino Resort & Spa
04.2018 - 02.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

High School Diploma -

Cathedral City High School
Cathedral City

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Service recommendations

Languages

Spanish
Native or Bilingual

Timeline

Used Cars Recondition Service Advisor

I-10 Toyota
01.2023 - Current

Server

Hyatt Regency Indian Wells
12.2022 - 05.2024

Bartender

Agua Caliente Casino Resort & Spa
04.2018 - 02.2022

High School Diploma -

Cathedral City High School

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Ivan Aguilar