Ithalo Cavalcante
Lathrop
Summary
Dynamic Shift Leader at BP Thorntons AMPM with a proven track record in cash handling and team leadership. Enhanced customer satisfaction through effective problem-solving and training, while maintaining a safe work environment. Successfully managed inventory and operations, ensuring a well-stocked and efficient workplace.
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
1
1
year of professional experience
Work History
Shift Leader
BP Thorntons AMPM
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Pinole Valley High School
Pinole CA06-2020
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
Languages
Spanish
Full Professional
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Shift Leader
BP Thorntons AMPM
06.2024 - Current
High School Diploma -
Pinole Valley High School
Similar Profiles
Scott WiesenmayerScott Wiesenmayer
Facilities Technician at Thorntons/BPFacilities Technician at Thorntons/BP
Cindy NixCindy Nix
Logistics Coordinator at Thorntons\BPLogistics Coordinator at Thorntons\BP
Scarlett Clapton-CaputoScarlett Clapton-Caputo
Customer service representative/ food preparation/ barista experience at AMPM,BPCustomer service representative/ food preparation/ barista experience at AMPM,BP
Vieli DiazVieli Diaz
Site Safety Officer at Bayview ServicesSite Safety Officer at Bayview Services
Brittney BarclayBrittney Barclay
Store Manager at Tractor Supply CompanyStore Manager at Tractor Supply Company