Issam Ouchen
Indiannapolis
Summary
Highly-motivated employee in IT with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Envoy Airlines
12.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Uber and Lift Rideshare Driver
Self Employed
10.2023 - Current
- Followed safety regulations and state
- Navigated routes using GPS systems for efficient delivery of passengers.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Warehouse Associate
FedEx
02.2024 - 09.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Packer and Picker
Amazon
08.2019 - 09.2023
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Arranged items on pallets according to size and weight.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Obtained, moved and sorted products and materials.
- Reported safety or workflow concerns to leadership for further investigation.
Packer and Picker
Amazon
08.2019 - 09.2023
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Arranged items on pallets according to size and weight.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Obtained, moved and sorted products and materials.
- Reported safety or workflow concerns to leadership for further investigation.
Transportation Associate
Amazon
09.2021 - 12.2022
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Checking trucks and trailers at the gate in and out of the building, parking, moving trailers around the building.
Transportation Associate
Amazon
09.2021 - 12.2022
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Checking trucks and trailers at the gate in and out of the building, parking, moving trailers around the building.
Cashier
Big Lots
03.2019 - 06.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Verified customer age requirement for alcohol or tobacco purchases.
Cashier
Big Lots
03.2019 - 06.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Verified customer age requirement for alcohol or tobacco purchases.
Customer Service Representative
International Aeroport Marrakech Menara
09.2017 - 01.2019
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Determined accurate prices for customer services, consistently searching for deals.
Customer Service Representative
International Aeroport Marrakech Menara
09.2017 - 01.2019
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Determined accurate prices for customer services, consistently searching for deals.
Store Controller
Carrefour Market
07.2017 - 09.2017
- Coordinated with vendors to ensure timely delivery of products.
- Resolved customer complaints concerning product quality or availability.
- Maintained accurate records of incoming and outgoing stock levels.
Store Controller
Carrefour Market
07.2017 - 09.2017
- Coordinated with vendors to ensure timely delivery of products.
- Resolved customer complaints concerning product quality or availability.
- Maintained accurate records of incoming and outgoing stock levels.
Elementary School Teacher
Private School
01.2017 - 06.2017
- Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Delivered educational after-school activities for groups of students to improve learning potential outside of classroom.
Elementary School Teacher
Private School
01.2017 - 06.2017
- Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Delivered educational after-school activities for groups of students to improve learning potential outside of classroom.
Education
Certificate - IT SUPPORT Technologist - Working On Hardware , Software , Troubleshooting And MSDOS
PER SCHOLAS IT SUPPORT
Indiannapolis01.2024
Basic Training Diploma - English Cultural Studies
Pedagogical Sciences of Teaching
Marrakech, Haouz12.2017
Bachelor of Arts - English Language And Literature
University Cadi Ayyad
Marrakech, Haouz09.2017
High School Diploma - undefined
High School in Morocco
Marrakech, Haouz06.2011
Skills
- System Configuration
- Virtualization Technologies
- Application Support
- Hardware Installation
- Troubleshooting
- MSDOS commands
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Full Professional
Timeline
Ramp Agent
Envoy Airlines
12.2024 - Current
Warehouse Associate
FedEx
02.2024 - 09.2024
Uber and Lift Rideshare Driver
Self Employed
10.2023 - Current
Transportation Associate
Amazon
09.2021 - 12.2022
Transportation Associate
Amazon
09.2021 - 12.2022
Packer and Picker
Amazon
08.2019 - 09.2023
Packer and Picker
Amazon
08.2019 - 09.2023
Cashier
Big Lots
03.2019 - 06.2019
Cashier
Big Lots
03.2019 - 06.2019
Customer Service Representative
International Aeroport Marrakech Menara
09.2017 - 01.2019
Customer Service Representative
International Aeroport Marrakech Menara
09.2017 - 01.2019
Store Controller
Carrefour Market
07.2017 - 09.2017
Store Controller
Carrefour Market
07.2017 - 09.2017
Elementary School Teacher
Private School
01.2017 - 06.2017
Elementary School Teacher
Private School
01.2017 - 06.2017
Certificate - IT SUPPORT Technologist - Working On Hardware , Software , Troubleshooting And MSDOS
PER SCHOLAS IT SUPPORT
Basic Training Diploma - English Cultural Studies
Pedagogical Sciences of Teaching
Bachelor of Arts - English Language And Literature
University Cadi Ayyad
High School Diploma - undefined
High School in Morocco
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