Tejasav Kapoor
Delta,BC
Summary
Motivated and detail-oriented IT support and operations professional with hands-on technical knowledge in Windows troubleshooting, networking fundamentals, Python scripting, and customer support. Strong background working in fast-paced airport operations requiring teamwork, communication, problem-solving, and adherence to safety procedures. Quick learner currently building cybersecurity and IT support skills with a strong interest in system administration, networking, automation, and technical troubleshooting.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Prime Flight Aviation
Richmond, BC
04.2025 - Current
- Coordinated with team members and supervisors using radios and operational communication systems.
- Maintained efficient aircraft turnaround operations in a high-pressure environment.
- Performed safety inspections and ensured compliance with airport and federal regulations.
- Operated ground support equipment and followed strict operational procedures.
- Demonstrated strong teamwork, situational awareness, and problem-solving skills.
- Maintained accuracy and efficiency while handling time-sensitive tasks.
Baggage Handler
Canadian Aerodrone Support Services
Toronto, ON
10.2024 - 03.2025
- Operated airport transport equipment while following strict safety and operational guidelines.
- Assisted with baggage logistics and coordination across airport operations.
- Worked collaboratively with airport staff to maintain smooth workflow during high-demand periods.
- Demonstrated reliability, communication skills, and operational awareness in secure airport environments.
Passenger Service Agent
Toronto Baggage Handling Services
Toronto, ON
07.2023 - 10.2024
- Assisted passengers with travel-related inquiries and provided professional customer support.
- Developed strong communication and conflict-resolution skills through direct customer interaction.
- Assisted in managing baggage claims, resolving issues efficiently to enhance passenger satisfaction.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Education
Diploma - Computer System Technician - Software Support
Mohawk College of Applied Arts And Technology
Hamilton03-2025
High School Diploma -
Shiv Jyoti Public School
Jallandhar, Punjab06-2022
Skills
- IT Support & Technical Troubleshooting
- Windows 10/11 Support
- Basic Networking Concepts (TCP/IP, DNS, DHCP)
- Hardware & Software Installation
- Microsoft Office Suite
- Active Directory (Basic Knowledge)
- Cybersecurity Fundamentals
- Python Programming (Beginner)
- Remote Support & Issue Resolution
- Basic Command Line / Terminal Usage
- System Configuration & Maintenance
- Ticketing System Familiarity
- Computer Hardware Knowledge
Languages
English
Hindi
Punjabi
Professional Skills
- Customer Service
- Communication & Team Collaboration
- Problem Solving
- Time Management
- Adaptability in Fast-Paced Environments
- Multitasking
- Attention to Detail
- Safety & Compliance Awareness
Interests
- Practicing Python scripting and automation fundamentals
- Learning cybersecurity concepts including networking, system security, and troubleshooting
- Building foundational IT support and technical problem-solving skills
- Exploring home lab and self-study projects related to IT and cybersecurity
Timeline
Ramp Agent
Prime Flight Aviation
04.2025 - Current
Baggage Handler
Canadian Aerodrone Support Services
10.2024 - 03.2025
Passenger Service Agent
Toronto Baggage Handling Services
07.2023 - 10.2024
Diploma - Computer System Technician - Software Support
Mohawk College of Applied Arts And Technology
High School Diploma -
Shiv Jyoti Public School