Issa Ghandour
Santee
Summary
Friendly and prompt worker who consistently gets the job done with a warming and positive attitude. Always shows up on time and present with professional behavior. A team player who always does what is best for the company and what they strive for.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Hard Rock Hotel San Diego
02.2024 - Current
- Able to check in guest in an appropriate and timely manner.
- Understand the functions of OPERA
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Server
Lou And Mickey's
03.2017 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as entrees and wine bottles to enhance sales numbers.
Barista Shift Supervisor
Starbucks
06.2015 - 02.2018
Education
High School Diploma -
West Hills High School
Santee, CANo Degree - Hospitality, Hotel Operations
San Diego State University
San Diego, CA05.2024
Skills
- Food Handler Certificate
- Excel
- Telephone etiquette
- Customer service
- Conflict resolution
- Data entry
- Travel coordination
- Verbal and Written Communication
- Power Point
- Critical Thinking
Languages
Arabic
Native or Bilingual
Volunteer Work
I volunteer yearly at The House of Palestine in Balboa Park to help organize and run the annual event, December Nights. It is a non profit organization to essentially showcase the food and culture. All profits go straight to a donation for the people living in Palestine to feed families in need.
Timeline
Front Desk Agent
Hard Rock Hotel San Diego
02.2024 - Current
Server
Lou And Mickey's
03.2017 - Current
Barista Shift Supervisor
Starbucks
06.2015 - 02.2018
High School Diploma -
West Hills High School
No Degree - Hospitality, Hotel Operations
San Diego State University
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