Israel De Leon
Los Gatos
Summary
Dynamic Retail Operations Manager with a strong track record in enhancing operational efficiency, driving customer satisfaction, and leading high-performing teams to maximize profitability.
Overview
18
18
years of professional experience
Work History
Retail Operations Manager
Resource area for Teaching
San Jose
02.2025 - Current
- Managed daily store operations and ensured smooth workflow among staff.
- Collaborated with cross-functional teams to improve operational efficiency and service quality.
- Developed and implemented operational strategies to increase customer satisfaction levels.
- Developed marketing strategy to specifically target KPI's
- Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
- Created successful plans to maximize profits and reduce loss.
Territory Manager - Sales and Service
Hallmark Marketing
San Jose
08.2023 - 02.2025
- Conducted territory analysis to identify potential sales opportunities.
- Developed and maintained relationships with key retail partners.
- Implemented marketing initiatives to enhance brand visibility in assigned regions.
- Oversaw over 50+ accounts in the south San Jose district
- Prepared monthly reports detailing progress towards meeting targets in areas such as revenue growth, margin improvement.
Store Manager
Fjallraven Inc.
San Jose
05.2021 - 08.2023
- Trained and supervised staff to enhance customer service experience.
- Conducted regular staff meetings to communicate updates and enhance team collaboration.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Social Media Specialist
b8ta Inc.
San Jose
07.2018 - 04.2020
- Developed engaging content for social media platforms to enhance brand visibility.
- Analyzed social media metrics to inform content strategy and improve engagement.
- Trained junior staff on best practices for social media management and engagement.
- Oversaw CEO partnerships, coordinating campaigns and creating brand activations effectively.
Assistant Operations Manager
Winchester Mystery House
San Jose
07.2017 - 07.2018
- Assisted in coordinating daily operations and scheduling staff at the historic estate.
- Supported guest services by managing inquiries and resolving issues promptly.
- Created a rewards/membership program for th estate
- Coordinated logistical activities such as transportation scheduling or material handling services.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
Area Manager Trainee
GameStop
Stockton
11.2007 - 07.2017
- Participated in the development of operational strategies and plans to achieve business objectives.
- Reviewed financial reports from each store location in order to identify areas of cost savings potential.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Opened over 5 stores, oversaw 20+ stores in the nor cal region
Education
Bachelor of Arts - Art History
Academy of Art University
San Francisco, CA05-2017
High School Diploma -
East Union High School
Manteca, CA05-2007
Skills
- Salesforce CRM
- Shopify
- Certified Media Professional
- Membership/Reward program Development
- Photoshop efficient
- Video Editing Efficient
Accomplishments
created a podcast that has top charts in 3 different countries
Timeline
Retail Operations Manager
Resource area for Teaching
02.2025 - Current
Territory Manager - Sales and Service
Hallmark Marketing
08.2023 - 02.2025
Store Manager
Fjallraven Inc.
05.2021 - 08.2023
Social Media Specialist
b8ta Inc.
07.2018 - 04.2020
Assistant Operations Manager
Winchester Mystery House
07.2017 - 07.2018
Area Manager Trainee
GameStop
11.2007 - 07.2017
Bachelor of Arts - Art History
Academy of Art University
High School Diploma -
East Union High School