Isobel Ryan
Vancouver,BC
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in a fast-paced environment. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Sales assistant
Tuthills newsagents
06.2019 - 04.2022
- During my time at Tuthills I focused on excellent skills in customer service, and management skills as well as essential experience working in a high-pressure environment
- Duties included: Using the till, till counting shop floor management including space management and merchandising, supervising and managing and training new staff.
Service Assistant
UCD Estates
04.2022 - 08.2023
- I began working in University College Dublin (Estates Services) as part of an internship
- Working in UCD has allowed me to focus on my customer service skills and interface with customers in a friendly and engaging manner
- Duties included: Bookings for UCD residences, classroom bookings for teachers/students, answering phone calls, logging maintenance requests, monitoring emails and residential tours for customers
- In UCD I have gained excellent teamwork skills as I have learned how to perform efficiently as part of a team to complete tasks as well as being completely adequate when completing independent jobs.
Education
HCert in Business Studies -
TU Dublin College of Business, Aungier St.
01.2020
B.SC. Business & Management -
TU Dublin College of Business, Aungier St.
01.2023
Skills
- Excellent customer service skills
- Trustworthy
- Quick learner
- Enjoy working as part of a team
- Enjoy taking on leadership roles
- Manual handling
- Punctual
- Great time management
- Problem Solving
- Task prioritization
- Highly competent in : Microsoft Word, PowerPoint, Email, Excel, Access, Internet, Social Media, SEO
Accomplishments
Applied Project
The Influencer Era: A Case Study on Pretty Little Thing
Grade: Upper Second Class Honours (2.1)
I Completed a 15,000-word Applied Project in my final year of University. This applied project examined the connection between online influencers, consumer consumption and brand engagement.
Completing an applied project has equipped me with diverse skills that are invaluable in a real-world context. I've honed my project management skills, setting clear objectives, organising tasks, and effectively allocating resources to achieve success. Through extensive research, I've developed critical analytical skills, enabling me to collect, evaluate, and interpret data to make informed decisions.
References
Nicola Neville, UCD Estates Services
Jessica Kinsella, Tuthills Newsagents
Emma Sweeney, Applied Project Supervisor
Hobbies and Interests
- I enjoy staying active and socializing with friends.
- I have a keen interest in music and spend my free time listening to podcasts.
Timeline
Service Assistant
UCD Estates
04.2022 - 08.2023
Sales assistant
Tuthills newsagents
06.2019 - 04.2022
HCert in Business Studies -
TU Dublin College of Business, Aungier St.
B.SC. Business & Management -
TU Dublin College of Business, Aungier St.
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