Isobel Brown
Toronto,ON
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Warehouse
04.2024 - 10.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
PC Express
NoFrills
10.2020 - 04.2024
- Resolved customer complaints or referred them to management when necessary.
- Assisted customers with product selection and answered customer inquiries.
- Responded promptly to customer inquiries via phone calls or emails.
- Assisted teammates with daily tasks during peak periods.
Server
Toronto Hunt Club
06.2022 - 09.2023
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
Cashier Team Lead
Hansen's Danish Pastry Shop
06.2016 - 03.2020
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Developed strong working relationships with team members to foster collaboration.
Education
High School Diploma -
Monarch Park Collegiate Institute
Toronto, ON06-2019
Skills
- Safe Food Handling
- Relationship Management
- Menu Memorization
- Liquor, wine, and food service
- Detail Oriented
- Organizational Skills
- Flexibility
- Leadership skills
Certification
- Smart Serve
- G License
- Food Handlers Certificate
References
References available upon request.
Timeline
Server
Warehouse
04.2024 - 10.2024
Server
Toronto Hunt Club
06.2022 - 09.2023
PC Express
NoFrills
10.2020 - 04.2024
Cashier Team Lead
Hansen's Danish Pastry Shop
06.2016 - 03.2020
High School Diploma -
Monarch Park Collegiate Institute
- Smart Serve
- G License
- Food Handlers Certificate
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