Isoa Cakaunivalu
Santa Rosa
Summary
Dynamic Customer Service Assistant with a proven track record at Fiji Airways, excelling in efficient passenger check-in and ticketing. Skilled in Microsoft Office and effective communication, I thrive under pressure, ensuring seamless operations and enhancing customer satisfaction. My problem-solving abilities drive successful outcomes in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Fiji Airways
Nausori
09.2024 - 05.2025
- Assisted with passenger check-in procedures to enhance efficiency.
Handled baggage management to ensure timely processing.
Facilitated airline ticket purchases for customers.
Performed basic ground handling tasks to support operations.
Customer Sales & Service Rep (CSSR) / Ticketing Agent
Mindpearl
Nasinu
06.2022 - 09.2024
- Facilitate reservation management, rebooking, and ticket issuance for Lufthansa Group of Airlines.
Acting Head of Department for Tiles & Sanitaryware
RC Manubhai Suva
Suva
01.2021 - 01.2022
Oversee and Supervise Operations and Sales
Talanoa Kava and Talanoa Supplies
Suva
01.2020 - 01.2021
Clerical Assistant
Para’s General Plumbing
Paacific Harbour
01.2018 - 01.2019
Coordinator
Fiji Village Project
01.2014 - 01.2015
- Company Overview: NGO that does health screening and health interventions as well as assisting villages access sustainable safe drinking water i.e., installing water tanks
Sales Assistant
RC Manubhai Suva
Suva
01.2021
Customers interactive Agent
Packleader Pacific
01.2016
Education
Certificate of Professional Development - Micro-Qualification in Maintaining Seafood Safety and Quality
University of The South Pacific (Pacific TAFE)
Fiji12.2020
High School Diploma -
University of The South Pacific
Suva12-2010
High School Diploma -
Mahatma Gandhi Memorial High School
Suva, Fiji01.2009
Marist Brothers Primary School
01.2005
Nakodu Mudu Primary School (Koro Island)
01.2003
Bachelor's - Medicine & Surgery
College of Medicine Nursing & Health Sciences, Fiji National University
Certificate - Blue Economy: Blue Space
University of Seychelles and Commonwealth of Learning
Certificate - Blue Economy: Blue Resources
University of Seychelles and Commonwealth of Learning
Certificate - Ethics & Anti-Corruption in Oceania
University of the South Pacific (Pacific TAFE)
Certificate of Professional Development - Micro Qualification in Establishing and Operating a Small Seafood Business
University of The South Pacific (Pacific TAFE)
Skills
- Technical proficiency in Microsoft Office
- Laboratory technology expertise
- First aid application
- Effective communication skills
- Team collaboration
- Pressure management
- Problem-solving skills
- Decision-making ability
Certification
- Certificate in Blue Economy: Blue Space
- Certificate in Blue Economy: Blue Resources
- Certificate in Ethics & Anti-Corruption in Oceania
- Certificate of Professional Development in Micro-Qualification in Maintaining Seafood Safety and Quality
- Certificate of Professional Development in Micro Qualification in Establishing and Operating a Small Seafood Business
References
- Siteri Logavatu, Manager Ground Operations, Fiji Airways siteri.logavatu@fijiairways.com
- Daisy, Varan, Customer Sales & Service Manager, Mindpearl. dvaran@mindpearl.com
Hobbies and Interests
Active member of Fiji Village Project from 2012 – 2015, Church youth volunteer at Old Peoples Home, Volunteer at Homes of Hope in Wailoku, Socializing, Rugby, Volleyball, Running, Travelling
Training
- Ticketing Training on site
- Introductions to Good Manufacturing Practices
- Food Safety Regulations 2009
- Attitude Building in Customer Service & Sales
- Introduction to HACCP
- Health Services Management
- Dietitian And Nutrition
- Occupational Health and Safety
Timeline
Customer Service Assistant
Fiji Airways
09.2024 - 05.2025
Customer Sales & Service Rep (CSSR) / Ticketing Agent
Mindpearl
06.2022 - 09.2024
Acting Head of Department for Tiles & Sanitaryware
RC Manubhai Suva
01.2021 - 01.2022
Sales Assistant
RC Manubhai Suva
01.2021
Oversee and Supervise Operations and Sales
Talanoa Kava and Talanoa Supplies
01.2020 - 01.2021
Clerical Assistant
Para’s General Plumbing
01.2018 - 01.2019
Customers interactive Agent
Packleader Pacific
01.2016
Coordinator
Fiji Village Project
01.2014 - 01.2015
Certificate of Professional Development - Micro-Qualification in Maintaining Seafood Safety and Quality
University of The South Pacific (Pacific TAFE)
High School Diploma -
University of The South Pacific
High School Diploma -
Mahatma Gandhi Memorial High School
Marist Brothers Primary School
Nakodu Mudu Primary School (Koro Island)
Bachelor's - Medicine & Surgery
College of Medicine Nursing & Health Sciences, Fiji National University
Certificate - Blue Economy: Blue Space
University of Seychelles and Commonwealth of Learning
Certificate - Blue Economy: Blue Resources
University of Seychelles and Commonwealth of Learning
Certificate - Ethics & Anti-Corruption in Oceania
University of the South Pacific (Pacific TAFE)
Certificate of Professional Development - Micro Qualification in Establishing and Operating a Small Seafood Business
University of The South Pacific (Pacific TAFE)
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