Fatouma Mahamed
Ottawa,Canada
Summary
Dynamic customer service professional with a proven track record at Elections Canada, adept at resolving complex inquiries and enhancing client satisfaction. Skilled in technical troubleshooting and effective communication, I thrive in fast-paced environments, consistently delivering tailored solutions while fostering teamwork and maintaining confidentiality.
Overview
7
7
years of professional experience
Work History
Customer Services
Elections Canada
Ottawa, ON
11.2024 - 04.2025
- Addressed and resolved voter concerns and inquiries with professionalism and courtesy.
- Maintained current knowledge of election policies and procedures.
- Accurately documented all interactions with voters in the system.
- Escalated complex issues to appropriate departments as required.
- Adhered to confidentiality and data protection guidelines.
- Utilized EC Connex and Genesys for efficient communication management.
Customer Service Representative
Millennium 1 Solutions
Ottawa, ON
06.2023 - 11.2024
- Diagnosed and resolved computer issues, including printers, scanners, keyboards, and mice.
- Conducted network troubleshooting for firewalls and routing protocols.
- Monitored computer processing systems to ensure optimal performance.
- Tracked all support tickets and recorded user incidents using HP Service Manager.
- Collaborated with employees to provide hardware issue support.
- Managed over 60 calls daily, achieving a high client satisfaction rating.
CSR/Tech Support
MSi corp
Ottawa, ON
01.2020 - 04.2023
- Managed inbound calls from existing and potential customers for Bell Canada.
- Resolved customer inquiries regarding accounts and products with precision.
- Demonstrated active listening skills to effectively address customer concerns.
- Upsold services, including TV, Internet, Home Phone, and Movies/Channel packages.
Tutor
Sel-Employed
Ottawa, ON
01.2020 - 01.2022
- Conducted one-on-one tutoring sessions for students of all ages in French and Arabic.
- Assessed learning capabilities to create tailored lesson plans and curricula.
- Developed customized study materials to enhance reading, writing, and speaking skills.
- Researched and produced engaging language games and teaching aids.
Kids Club Associate
Boys and Girls club
Ottawa, ON
06.2018 - 08.2019
- Supervised and organized activities for children aged six to twelve.
- Encouraged youth participation during group work and recreational events.
- Provided entertainment to engage children and maintain a positive environment.
Education
High School Diploma -
École Secondaire Publique Omer-Deslauriers
Ottawa, ON01.2020
Skills
- Communication skills
- Technical proficiency in Microsoft Office
- Analytical thinking
- Adaptability
- Creative problem-solving
- Technical troubleshooting
- Software and hardware repair
- Wireless networking
- Multitasking
- Enthusiasm for technology
- Team collaboration
- Conflict resolution
- Time management
References
Available Upon Request
Timeline
Customer Services
Elections Canada
11.2024 - 04.2025
Customer Service Representative
Millennium 1 Solutions
06.2023 - 11.2024
CSR/Tech Support
MSi corp
01.2020 - 04.2023
Tutor
Sel-Employed
01.2020 - 01.2022
Kids Club Associate
Boys and Girls club
06.2018 - 08.2019
High School Diploma -
École Secondaire Publique Omer-Deslauriers
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