Isna Susan Abraham
Halifax,Canada
Summary
Dedicated and detail-oriented professional with a diverse background in customer service, food service, and education. Possesses excellent organizational and problem-solving skills, demonstrating proficiency in Microsoft Office Suite. Strong verbal and written communication abilities contribute to effective interactions with colleagues and clients. Experienced in maintaining accurate records and managing data. Here's a breakdown of my skills and experience
Overview
9
9
years of professional experience
Work History
Shift Supervisor (FT)
LAWTONS DRUGS
Halifax, Canada
12.2023 - Current
- Coordinated team activities to maintain productivity.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Responsible for monitoring stock levels, conducting periodic inventory checks, and communicating with management regarding restocking needs.
- Handle escalated customer issues, address inquiries, and work to create a positive shopping experience for patrons.
Customer Service Assistant (PT)
LAWTONS DRUGS
Halifax, Canada
10.2023 - 12.2023
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisting customers in locating products or answering questions about store policies.
- Merchandising orders in their respective aisle and preparing signage for the products.
- Resolved customer complaints promptly and professionally.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
Food Service Worker (FT)
ARAMARK
Halifax, Canada
08.2022 - 09.2023
- Assisted customers in a friendly and helpful manner, addressing inquiries and concerns related to their orders and services
- Maintained high standards of cleanliness and sanitation in the food service area, ensuring a safe and pleasant environment for customers
- Monitored and restocked food and beverage supplies, effectively managing inventory levels
- Collaborated with colleagues to ensure smooth operations, demonstrating strong communication and teamwork skills
- Additional responsibility includes general housekeeping of workstations
Guest Lecturer (FT)
CATHOLICATE COLLEGE
Pathanamthitta, Kerala, India
09.2019 - 03.2020
- Ability to convey information clearly, listen attentively to student needs, and provide appropriate responses
- As an educator, I have developed independent lesson plans and in-class exercises.
- Data entry of chemical reagent's price from different vendors for the smooth functioning of laboratory.
- Assessed student performance through tests, assignments, projects, and other methods of evaluation.
Teacher (FT)
THE LORDS’ INTERNATIONAL SCHOOL
Chennai, Tamil Nadu, India
06.2017 - 03.2018
- In my role, I used my creativity and experience to brainstorm engaging and enjoyable activities to keep children interested and invested in their lessons.
- Prepared reagents, calibrated laboratory equipment’s and documented all laboratory activities conducted for high school students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
Admissions & Engagement Coordinator
Toms College of Engineering
Kottayam , Kerala, India
02.2016 - 02.2017
- Assist in the development and presentation of educational programs and interpretive activities that enrich the visitor experience.
- Conduct tours, demonstrations, or hands-on activities to engage visitors and provide context about the institution’s mission, exhibits, or artifacts.
- Setting up event spaces, providing visitor information, and managing registrations.
- Maintain accurate records of daily admissions data, and other relevant statistics for management review.
- Participate in team meetings to provide input on visitor experiences, suggest improvements, and stay updated on institutional goals.
Education
Master’s - chemistry
St Thomas College
India01.2015
Bachelor’s - chemistry
Catholicate College
India01.2013
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent organizational skills
- Ability to manage multiple tasks
- Ability to prioritize effectively
- Strong problem-solving abilities
- Performance-oriented approach
- Strong verbal communication skills
- Detail-oriented
- Capable of maintaining accurate records
- Data management
Accomplishments
- Attended workshops on communication skills in English and basic IT skills
- Employee of the month – November (Aramark 2022)
- Intermediate workplace first aid – CPR C and AED from St John ambulance Saint Jean (expiry: 02/27/27)
Timeline
Shift Supervisor (FT)
LAWTONS DRUGS
12.2023 - Current
Customer Service Assistant (PT)
LAWTONS DRUGS
10.2023 - 12.2023
Food Service Worker (FT)
ARAMARK
08.2022 - 09.2023
Guest Lecturer (FT)
CATHOLICATE COLLEGE
09.2019 - 03.2020
Teacher (FT)
THE LORDS’ INTERNATIONAL SCHOOL
06.2017 - 03.2018
Admissions & Engagement Coordinator
Toms College of Engineering
02.2016 - 02.2017
Master’s - chemistry
St Thomas College
Bachelor’s - chemistry
Catholicate College
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