Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Ambika Portel

San Jose

Summary

Dynamic manager with a proven track record at McDonald's, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and high-quality service delivery. Skilled in staff training and development, successfully fostering a productive work environment while implementing policies that drive operational efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager

McDonald's
01.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Associate of Science - Medical Assistant

Unitek College
San Jose, CA
08-2025

High School Diploma -

Naya Namuna MA
Nepal
01-2012

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Policy implementation
  • Conflict resolution

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Developing The Leader in ME Class, Mcdonald's

Languages

Nepali
Full Professional
English
Professional Working

Timeline

Manager

McDonald's
01.2023 - Current

Associate of Science - Medical Assistant

Unitek College

High School Diploma -

Naya Namuna MA

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Ambika Portel