Ishu Ishu
Edmonton
Summary
Analytical thinker with 4+ years of experience in education. Dedicated to problem-solving and delivering high-quality education. Demonstrated strong problem-solving abilities as an educator and cashier. Seeking to utilize skills and experience to create a positive impact in an educational setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Executive Flight Centre
02.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Early childhood education
Educator St Albert
09.2022 - Current
- Develop and implement creative and engaging educational programs for children aged3-5 years, promoting their cognitive, social, and emotional development
- Develop and implement individualized education plans for students with special needs, ensuring their inclusion and progress in the classroom setting
- Provide regular feedback and updates to parents on their child's progress and development
- Collaborate with parents and guardians to ensure a supportive and inclusive learning environment for children
- Collaborate with other educators and staff to create a supportive and inclusive learning environment for all children
Educator
Playcorner daycare, Meadow lake
03.2021 - 04.2023
- Develop and implement age-appropriate educational activities and lesson plans to enhance the growth and development of children in the daycare
- Evaluate the effectiveness of educational activities and lesson plans to ensure they meet the needs of children in the daycare and make necessary adjustments as needed
- Plan and execute field trips and outings to provide children with opportunities for hands-on learning and exploration outside of the daycare environment
- Create a positive and inclusive learning environment for children by promoting diversity and respecting individual differences
crew member
Mcd
01.2022 - 01.2022
- Develop and maintain a high level of customer service skills to ensure customer satisfaction and loyalty
- Deliver exceptional customer service by providing friendly and efficient service at the counter and drive-thru, ensuring that customers have a positive experience at McDonald's
- Consistently follow all food safety and hygiene procedures to ensure the health and safety of customers and fellow team members
- Upsell and cross-sell menu items to customers, increasing sales and revenue for McDonald's
- Consistently monitor and maintain cleanliness and organization of workstations, dining areas, and restrooms to provide a pleasant dining atmosphere for customers
Education
Early childhood education, level3
college canada
Montreal, Quebec01.2021
grade12
Triple M public school
01.2018
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Problem-solving
- Quality education
Certification
- First aid
- Red cross
- Health and safety
- Being a trauma aware
- Supporting multiple intelligence
Languages
English
Elementary
Timeline
Customer Service Agent
Executive Flight Centre
02.2024 - Current
Early childhood education
Educator St Albert
09.2022 - Current
crew member
Mcd
01.2022 - 01.2022
Educator
Playcorner daycare, Meadow lake
03.2021 - 04.2023
Early childhood education, level3
college canada
grade12
Triple M public school
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