ISHRAT HAYER

• Support, maintenance, and enhancement of applications wealth order management, Wealth EOD and SOD process and SCORE.
• Managed more than 6 projects simultaneously, consistently meeting deadlines while maintaining high standard of quality workmanship.
• Streamlined data management for increased efficiency by designing and implementing new database systems.
• Collaborated with upper management to drive strategy and implement new processes.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.

Environments:

JAVA, HTML, Java Script, SQL, Oracle, Share-Point, Sybase, Crystal reports.

• Multi-user web application designed for Advisors, Branch Managers and Compliance to ensure suitability of trades based on client's stated investment objectives and risk tolerance
• Experience with CRM service cloud via Treasury Management system
• Collaborated with stakeholders to define project objectives and criteria.
• Collaborated with cross-functional teams, ensuring cohesive approach to business analysis.
• Spearheaded change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.

Environments:

JAVA, HTML, Java Script, SQL, Oracle, QTP, HPQC, WINDOWS /NT, TOAD, Share-Point.

• Equitable scoped in replacement of their legacy customer relationship management system with a state-of-the-art commercial off the shelf CRM integrated with Salesforce & accounting system which would enable lead management, customer management, customer retention and sales
• Executed Data Mapping/Data Analysis for CRM Migration.

• Claims manager would be used by claims officers to perform adjudication and investigation activities after receiving claim alert from nominee
• Downstream applications are accounting system, policy administration software and CRM integrated with Salesforce.

• Web Broker application, involved statistical and analytical management of client portfolios and their respective investments in Capital Market Investment tools portal offered wide range of investment tools like portfolio modeling, trade routing, and order management integrated with Naviplan
• Also worked on project for Wire-payment/transfer (Swift).