Ishika Ishika
Calgary,Canada
Summary
Experienced professional worker with a successful career and proven track record in retail banking, retail sales, business development, administration, and customer support. Able to create beneficial relationships with customers, financial advisors, sales representatives and other professionals in the field to promote customer satisfaction, identify business opportunities, and meet company revenue goals. Proactive with over 6 years of experience in involving the community, networking, and using customer relations to acquire and maintain a sizeable client base.
Overview
3
3
years of professional experience
Work History
Store Manager
HIGH RIVER LIQUOR STORE
01.2022 - Current
- Welcomed customers and offered assistance upon store entry
- Maintained sales floor and fitting room organization
- Promoted store credit cards, consistently achieving quotas
- Implement visual merchandising strategies to enhance store aesthetics and attract more customers, ultimately increasing sales revenue for the High River Liquor Store
- Develop and implement customer loyalty programs to increase customer retention and drive sales for HIGH RIVER LIQUOR STORE
- Develop and implement employee training programs to enhance customer service skills, product knowledge, and overall performance, leading to increased customer satisfaction and loyalty at HIGH RIVER LIQUOR STORE
- Collaborate with local breweries and distilleries to organize exclusive tasting events at HIGH RIVER LIQUOR STORE, attracting new customers and creating a unique experience that sets the store apart from competitors
Director of Childcare Center
We Care Day Care
03.2023 - 01.2024
- Supervised outdoor and indoor activities of children
- Helped children to understand and follow teacher's instructions
- Kept and maintained records on individual children, including details on activities, meals served, first aid, and medications administered
- Provided counseling and therapy sessions to children with learning disabilities
- Kept records of children's behavior, growth, and development
- Developed activities to help children stay active and engaged
- Collaborate with parents to develop personalized care plans for each child, ensuring their individual needs, interests, and developmental goals are met
Customer Experience Associate
TD Bank
05.2022 - 11.2022
- Processed financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures and industry regulations
- Helped build a positive work environment by promoting team effectiveness and participating in personal performance development
- Handled customer complaints with empathy and composure
- Consistently met short and long-term targets
- Trained, coached, and supervised new staff members
- Accurately handled large amounts of money on the cash register
- Utilize customer feedback to identify trends and recommend improvements to enhance the overall customer experience at TD Bank
Supervisor
Chevron Gas Station
05.2022 - 11.2022
- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and Code of Conduct and Ethics
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Handled customer complaints with empathy and composure
- Consistently met my short and long-term targets
- Trained, coached, and supervised new staff members
- Accurately handled large amounts of money on the cash register
Customer Representative
Service BC
08.2021 - 01.2022
- Answered calls, responded to emails, and spoke with clients
- Consistently met my short and long-term targets
- Swiftly solve issues that require the attention of a supervisor
- 91% customer satisfaction rate
- Handle customer inquiries and complaints
- Implement innovative solutions to improve customer experience and increase customer loyalty, leveraging technology and data analytics to track customer interactions and preferences
- Adopt proactive measures to anticipate and address potential customer issues before they escalate, enhancing overall customer satisfaction and loyalty
Education
Senior Secondary -
11.2022
Accounting Diploma -
12.2020
Skills
- Retail Banking
- Retail Sales
- Business Development
- Administration
- Customer Support
- Community Involvement
- Networking
- Customer Relations
- MS Office Suite
- Quickbooks
- Sales Experience
- Store Planning and Design
- Good Oral Communication Skills
- Quality Control
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
References
- Amber Russell, TD Bank, +1-306-461-3964
- Palak Kaur, Service Bc, + 1- 778-953-0134
Timeline
Director of Childcare Center - We Care Day Care
03.2023 - 01.2024
Customer Experience Associate - TD Bank
05.2022 - 11.2022
Supervisor - Chevron Gas Station
05.2022 - 11.2022
Store Manager - HIGH RIVER LIQUOR STORE
01.2022 - Current
Customer Representative - Service BC
08.2021 - 01.2022
BCM Arya Model Sr. Sec. School - Senior Secondary,
Douglas College - Accounting Diploma,
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