Ishika Grag
Surrey
Summary
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
3
3
years of professional experience
Work History
Assistant Manager/Senior Shift Supervisor
Kins Farm Market
10.2024 - Current
- Supervised a team of 8 employees to ensure smooth daily store operations and maintain 100% customer satisfaction.
- Coordinated inventory management processes, tracking stock levels and product placement.
- Developed promotional displays to enhance product visibility and drive sales engagement.
- Trained and mentored new team members on policies, customer service, and safety procedures.
- Prepared daily sales and performance reports for senior management. Supported management in recruiting and onboarding new staff members.
- Supported customer service initiatives, addressing inquiries and resolving issues promptly.
Home Tutor
Ootb Tutoring
09.2022 - 01.2025
- Developed customized lesson plans tailored to individual student needs
- Monitored student progress and adjusted teaching strategies accordingly
- Utilized educational technology to enhance tutoring sessions and track progress
- Provided feedback to parents on student performance and areas for improvement
- Facilitated engaging learning environments that fostered student participation
Distributor
Greenfield Produce
12.2023 - 10.2024
- Managed the distribution of goods to retail locations, ensuring timely and accurate deliveries.
- Coordinated with suppliers and logistics teams to maintain a consistent inventory flow.
- Verified incoming and outgoing stock against invoices to prevent shortages, or errors.
- Tracked and reported daily product movements using spreadsheets and inventory software.
- Assisted customers and vendors by providing accurate product and order information.
Education
Associate in Computer Information Systems - Computer Science
Kwantlen Polytechnic University
Surrey, BC02-2025
Skills
- Team Leadership & Staff Supervision
- Customer Service & Conflict Resolution
- Inventory Management & Stock Control
- Sales & Performance Tracking
- Merchandising & Store Operations
- Cash Handling & POS Systems
- Scheduling & Workflow Coordination
- Problem-Solving & Process Improvement
Timeline
Assistant Manager/Senior Shift Supervisor
Kins Farm Market
10.2024 - Current
Distributor
Greenfield Produce
12.2023 - 10.2024
Home Tutor
Ootb Tutoring
09.2022 - 01.2025
Associate in Computer Information Systems - Computer Science
Kwantlen Polytechnic University
Languages
English Punjabi Hindi French (A2 level)