Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
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Isha Devi

Scarborough,Canada

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Moreover, Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Tactical Security Guard

Logixx Security
North York, ON
04.2024 - Current
  • Issued visitor badges and access cards to authorized personnel.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Enforced safety regulations and monitored access control points.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.

Patient Watch Security Guard

Gardaworld
Toronto, Canada
10.2023 - 03.2024
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed routine maintenance and repair.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.

Tactical Security Guard

Peregrine Protection
Toronto, Canada
12.2022 - 11.2023
  • Work in the Children Aid Society.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated equipment and machinery according to safety guidelines.
  • Secured personnel and premises by inspecting buildings and patrolling property
  • Monitored access control systems and key code records for suspicious activities
  • Responded to medical emergencies before paramedic and law enforcement arrival
  • Facilitated communication between patients, family members, and healthcare professionals.

Education

Software Engineering -

Sheridan College
Brampton, ON
08.2023

High School Diploma -

Sukhpal Senior Secondary School
Ambala
03.2020

Skills

  • Positive patient experiences
  • Emergency response
  • Visitor management
  • Patient room hygiene
  • Patient recordkeeping
  • Patient communication
  • Security Procedures Knowledge
  • First Aid Certified
  • Vigilant and Watchful
  • Incident Reporting
  • Customer Service
  • Flexible Schedule
  • Active Listening
  • Organizational Skills
  • Data Management
  • Microsoft Office
  • Computer Skills
  • Supervision & Leadership

Certification

  • Standard First Aid CPR -C and AED
  • NVCI
  • Use Of Force
  • Mental Health Awareness and response
  • Verbal De-escalation

Languages

  • English, Highly proficient
  • Punjabi, Proficient
  • Hindi, Proficient

Languages

English
Professional
Hindi
Native/ Bilingual
Punjabi
Full Professional

Timeline

Tactical Security Guard

Logixx Security
04.2024 - Current

Patient Watch Security Guard

Gardaworld
10.2023 - 03.2024

Tactical Security Guard

Peregrine Protection
12.2022 - 11.2023

Software Engineering -

Sheridan College

High School Diploma -

Sukhpal Senior Secondary School

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Isha Devi