Isaiah Salas
San Jose
Summary
Accomplished Assistant Manager with a proven track record at Cantaritos Restaurant and Bar, excelling in customer service and team leadership. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving top performer status by exceeding sales quotas. Skilled in money handling and problem-solving, fostering a positive and efficient work environment.
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Cantaritos Restaurant and Bar
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Resolved customer issues promptly and implemented effective solutions.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Supervised staff while efficiently serving tables and fulfilling bartending responsibilities.
Sales Representative
Verizon
08.2023 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Associate
In-N-Out Burger
11.2019 - 08.2023
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
- Managed and alleviated client concerns efficiently.
Shift Leader
Five Guys Burger And Fries
06.2018 - 11.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Evergreen Valley College
San Jose, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Employee scheduling
- Policy enforcement
- Problem-solving
- Time management
Timeline
Assistant Manager
Cantaritos Restaurant and Bar
09.2023 - Current
Sales Representative
Verizon
08.2023 - 10.2023
Associate
In-N-Out Burger
11.2019 - 08.2023
Shift Leader
Five Guys Burger And Fries
06.2018 - 11.2019
High School Diploma -
Evergreen Valley College
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