Isaiah Mercado
Converse
San Jose
1
Certification
2
years of professional experience
Customer-focused professional with 3+ years of experience in retail, food service, and order fulfillment. Skilled in customer service, point-of-sale systems, teamwork, and maintaining efficient operations in fast-paced environments. Recognized for reliability, strong communication, and delivering positive customer experiences.
Work History
Store Associate
1 Year 8 Months- Delivered exceptional customer service, earning Employee of the Month recognition based on customer feedback.
- Processed 30–40 transactions per shift with accuracy, enhancing overall customer satisfaction.
- Organized merchandise and restocked shelves to create visually appealing store displays, attracting more customers.
- Helped customers locate products and checked inventory across store locations, improving shopping efficiency.
- Maintained visually appealing store displays by organizing merchandise and restocking shelves.
In-store Shopper (Seasonal)
3 Months- Selected and prepared customer grocery orders for pickup and delivery, ensuring product freshness and quality to enhance customer satisfaction.
- Consistently met productivity goals by completing 30+ orders per shift in a fast-paced environment.
- Responded to customer inquiries regarding products and provided substitutions based on dietary needs and preferences to support informed purchasing decisions.
- Used handheld devices and fulfillment apps to manage orders, track progress, and report product availability.
- Upheld food safety standards and organized workspace to maintain operational efficiency and comply with health regulations.
Crew Member
4 Months- Delivered friendly, efficient customer service while taking orders and operating register, enhancing customer satisfaction.
- Provided friendly and efficient customer service while taking orders and operating the register.
- Collaborated with team members to complete orders efficiently.
- Followed food safety and preparation standards to ensure consistent product quality.
- Partnered with team members to streamline order completion, ensuring timely service in high-demand situations.
- Maintained cleanliness and organization of workstations and dining areas for optimal service efficiency.
Education
High School Diploma
Skills
Cash Handling & POS Systems
Point of Sale Management
Sales Techniques
Customer service
Inventory Management
Attention to detail
Conflict Resolution
Certification
California Food Handler Card (Valid through June 2028)
Timeline
Store Associate
Converse
09.2023 - 05.2025Read More
In-store Shopper (Seasonal)
Whole Foods Market
06.2023 - 09.2023Read More
Crew Member
Cinnabon
11.2022 - 03.2023Read More
Independence High School
High School Diploma
Read More