Riddhi Mitul Pandya
North York,Canada
Summary
Dedicated and customer–focused professional with experience in customer service, administration, and operations management. Skilled in handling customers' inquiries, maintaining records, problem–solving, and supporting daily business operations in fast–paced environments. Strong communication, organizational, and multitasking abilities with a professional and positive attitude. Completed a Master's in MBA in Global Business Management in Toronto with strong knowledge of business operations, customer relations, and administrative support.
Overview
11
11
years of professional experience
Work History
Store Associate
Dollarama
Toronto, ON
- Current
- Assisted customers with purchases, product inquiries, and store services.
- Operated point – of – sales systems and handled cash transactions accurately.
- Maintained store cleanliness, product organization (merchandising), and inventory stocking.
- Resolved customer concerns professionally and escalated issues when required.
- Supported team members to maintain efficient daily store operations.
Customer Service Representative
Toyota Automotive Company
India
06.2022 - 05.2024
- Assisted customers with vehicle service inquiries, appointments, and product information.
- Resolved customer concerns professionally and ensured high customer satisfaction.
- Handled phone calls, emails, and in–person customer support efficiently.
- Coordinated with service and sales departments to ensure a smooth customer experience.
- Maintained customer records, invoices, and service documentation accurately.
- Explained vehicle warranties, maintenance services, and company policies to customers.
- Processed payments, billing information, and customer feedback reports.
- Built positive customer retention initiatives.
- Managed multiple customer requests in a fast–paced environment while maintaining professionalism.
Administrative Officer
Vallabh Ashram’s M.G.M Amin & V.N Savani School
Gujarat, India
02.2015 - 05.2022
- Managed daily administrative operations and maintained office records efficiently.
- Prepared reports, schedules, student records, and official documentation.
- Coordinated communication between staff, parents, and school management.
- Assisted in organizing meetings, events, and school activities.
- Handled front desk responsibilities, phone calls, emails, and visitor inquiries professionally.
- Supported teachers and management with administrative and operational tasks.
- Performed data entry, filing, and office coordination using Microsoft Office applications.
Education
Master of Business Administration (MBA) - Global Business Management
International Business University
Toronto, Ontario05-2026
Bachelor of Education - Computer Education
Gujarat, India01-2017
Bachelor of Computer Applications (BCA) - undefined
Gujarat, India01-2013
Skills
- Customer Service & Relationship Management
- Administrative Support & office Management
- Communication & Interpersonal Skills
- Problem–Solving & Conflict Resolution
- Microsoft Office (Word, Excel, PowerPoint)
- Data Entry & Record Management
- Teamwork & Multitasking
- Time Management & Organization
- Cash Handling & POS Systems
- Email & Telephone Communication
- Customer assistance
- Customer service
- Attention to detail focus
- Cash handling accuracy
- POS system operation
- Product merchandising
- Shipment processing
- Loss prevention awareness
Languages
English
Full Professional
Punjabi
Professional Working
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Interests
- Drawing and Painting
- Dance
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Adventure Travel
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Customer Service Representative
Toyota Automotive Company
06.2022 - 05.2024
Administrative Officer
Vallabh Ashram’s M.G.M Amin & V.N Savani School
02.2015 - 05.2022
Bachelor of Computer Applications (BCA) - undefined
Bachelor of Education - Computer Education
Store Associate
Dollarama
- Current
Master of Business Administration (MBA) - Global Business Management
International Business University
Employee of the Month
Recognized as Employee of the Month for delivering excellent customer service, maintaining professionalism, and supporting smooth daily operations through strong communication, teamwork, and problem - solving.