Isabelle Naugle
Halifax,NS
Summary
Dynamic Guest Experience Leader with a proven track record at McDonald's, enhancing customer satisfaction through exceptional communication and timely complaint resolution. Skilled in building customer rapport and upselling services, contributing to revenue growth. Committed to delivering outstanding service while maintaining attention to detail and adherence to policies.
Overview
9
9
years of professional experience
Work History
Guest Experience Leader
McDonald's Restaurant
01.2019 - Current
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions..
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Cashier
Walmart
02.2017 - 10.2017
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Bulk Barn
08.2016 - 01.2017
- Accurately managed dozens of customer transactions daily
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Skills
- Guest experiences
- Exceptional communication
- Hospitality and service industry background
- Customer rapport
- Policy adherence
- Timely complaint resolution
- Willingness to learn
- Time management
- Attention to detail
- Customer satisfaction
Timeline
Guest Experience Leader
McDonald's Restaurant
01.2019 - Current
Cashier
Walmart
02.2017 - 10.2017
Cashier
Bulk Barn
08.2016 - 01.2017
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