Isabelle Laforge-Cormier
Shediac,Canada
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
IT Technical Analyst
Canadian Food Inspection Agency
Moncton, NB
07.2023 - Current
- Provided technical support for hardware, software and network issues.
- Troubleshot system performance issues to identify root cause problems.
- Investigated incidents reported by end users with the help of remote monitoring tools.
- Stayed up to date on information technology trends by attending training and conferences.
- Troubleshot program and system malfunctions to restore normal functioning.
- Assisted staff and users with computer malfunctions and program problems.
Cashier
IGA
Shediac, NB
06.2023 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Administrative Assistant
Diamonds Windshields & More Inc.
Shediac, NB
06.2023 - 08.2023
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Barista
Second Cup
Shediac, NB
03.2019 - 08.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
Education
System Management & Cybersecurity
Oulton's Community College
Moncton, NB06-2023
No Degree - Accounting/Bookkeeping
Moncton University
Moncton, NB06-2022
High School Diploma -
Polyvalente Louis-J.-Robichaud
Shediac, NB06-2022
Skills
- Information Security
- Mobile Application Development
- Software Development
- Data Analysis
- Multitasking
- Cybersecurity
- Problem-solving aptitude
- Team Collaboration
- Self Motivation
- Troubleshooting and diagnostics
- Problem-Solving
- Systems Analysis
- Continuous Improvement
- Professionalism
- Excellent Communication
Languages
French
Professional
English
Professional
Accomplishments
- I have graduated from Oulton's Business College with Honors and throughout my studies, I have gained extensive knowledge and hands-on experience, including collaboration with classmates on projects that require problem solving skills and critical thinking to address cybersecurity challenges.
References
References available upon request.
Timeline
IT Technical Analyst
Canadian Food Inspection Agency
07.2023 - Current
Cashier
IGA
06.2023 - 08.2024
Administrative Assistant
Diamonds Windshields & More Inc.
06.2023 - 08.2023
Barista
Second Cup
03.2019 - 08.2021
System Management & Cybersecurity
Oulton's Community College
No Degree - Accounting/Bookkeeping
Moncton University
High School Diploma -
Polyvalente Louis-J.-Robichaud
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