Isabelle Jodoin
Kingston,ON
Summary
Dynamic professional with a proven track record in communication and team support, exemplified during tenure at The Grizzly Grill. Excelled in order management and beverage preparation, enhancing customer satisfaction and loyalty. Skilled in word processing and adept at fostering positive relationships, demonstrating significant achievements beyond daily tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
The Grizzly Grill
04.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
Coffee Barista
Starbucks
05.2021 - 01.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Website Manager's Assistant
CMC Microsystems
09.2021 - 05.2022
- Reviewed website content in both English and French.
- Effectively communicated any errors or oversights to management team.
- Navigated and manipulated website pages.
- Performed tasked following the specified expectations of management.
Hockey Referee
KDHRA
09.2016 - 09.2019
- Tracked and reported game statistics to scorekeeper during games.
- Enforced safety rules to protect players from game injuries.
- Assisted in developing new and updated rules and regulations to increase game performance and challenges.
- Communicated with fans, coaches, and players while managing heightened emotions.
Education
Bachelor of Science - Biology
Queen's University
Kingston05-2025
Skills
- Communication skills
- Team member support
- Order Management
- Food inspection
- Beverage Preparation
- Server training
- Word processing
Languages
English
Native or Bilingual
French
Full Professional
Certification
- Standard First Aide and CPR/C certification
- Smart Serve Certification
- WHIMIS training
Hockey
Playing competitive hockey for many years has enabled me with the skills to adapt quickly and learn new information at a fast rate. My extensive time in this sport has allowed me to cultivate relationships, grow my communication skills, and instill a strong drive for excellence.
Timeline
Server
The Grizzly Grill
04.2022 - Current
Website Manager's Assistant
CMC Microsystems
09.2021 - 05.2022
Coffee Barista
Starbucks
05.2021 - 01.2024
Hockey Referee
KDHRA
09.2016 - 09.2019
- Standard First Aide and CPR/C certification
- Smart Serve Certification
- WHIMIS training
Bachelor of Science - Biology
Queen's University
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