Isabelle Garon
Levis,QC
Summary
I am a specialty sales representative driven to provide superior quality customer service with leveraging extensive knowledge of products and services as well as creating solutions for customers to drive trust, retention and sale. I am also recognized for my positive attitude, my creativity and my strong organizational skills.
Overview
31
31
years of professional experience
Work History
Specialty Representative
Takeda
01.2010 - Current
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for organization.
- Implements dynamic strategies and anticipates environmental developments.
- Optimized territory coverage by creating strategic sales plans and prioritizing high-potential accounts.
- Participated in industry conferences and events (include international conferences)
- Advocated for patients needs within company by communicating valuable feedback from healthcare professionals regarding our products.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Fostered a positive work environment through clear communication of expectations, constructive feedback, and recognition of achievements.
- Boosted sales performance
Medical Representative
Fournier and Solvay Pharma
01.2002 - 01.2010
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Provided exceptional customer service throughout the entire sales process, fostering loyalty among clients and repeat business opportunities.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
Account Manager
CIBC
01.1999 - 01.2002
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Educated clients on new products or services to increase customer engagement with brand.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Sales Representative
CIBC
01.1994 - 01.1999
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Exams - Basic Cardiology Metabolic Syndrome & Diabetes
CCPE
Exam - Basic Patients Program
CCPE
-
What Is Generative AI ?
Skills
- Autonomy
- Teamwork
- Integrity
- Creativity
- Customer Engagement
- Goal-oriented mindset
Accomplishments
- First place in Canada for market share for MAVIK for many years
- First place for the transfer of Lipidil Supra to Lipidil Ez (2009)
- 3st place in Canada for Dexilant (Launch)
- 1st place – Nesina sales (Launch)
- 2012-2013-2014 Review: Exceptional performance
- 2010 Hoshi Award- Takeda
- 2011 Hoshi Award-Takeda
- 2014 Shining Star-Takeda
- 2017 SSR of the year-Takeda
- 2020 SSR of the year-Takeda
- I have developed an expertise and a significant experience in patient programs.
Languages
French
Native or Bilingual
English
Limited Working
Projects
- Development of multiple conference speakers (therapeutic fields: Lipids, Hypertension, Hypogonadism, Gout, Asthma, Diabetes, gastroenterology)
- Organization of multiple daily conferences for Quebec region (Obesity, What’s new in cardio?, Men’s health, Rheumatology, Asthma, gastroenterology congress)
- Active participation in the conception, realization and organization of Quebec conference on hypogonadism for 4 years.
- Organisation of trip with an international speaker (Diabetes and Drops)
- Participation and organization of training for new representatives (include new tools)
- I am currently on different projects related to data, digital and technology. I have a real interest in the digital mindset.
Timeline
Specialty Representative
Takeda
01.2010 - Current
Medical Representative
Fournier and Solvay Pharma
01.2002 - 01.2010
Account Manager
CIBC
01.1999 - 01.2002
Sales Representative
CIBC
01.1994 - 01.1999
Exams - Basic Cardiology Metabolic Syndrome & Diabetes
CCPE
Exam - Basic Patients Program
CCPE
-
What Is Generative AI ?
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