Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Rivera

Orange

Summary

Dynamic manager with a proven track record at Irvine Park Railroad, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and swift problem-solving. Skilled in staff training and development, fostering a motivated workforce that consistently meets performance goals while maintaining a safe and organized environment.

Overview

11
11
years of professional experience

Work History

Manager

Irvine Park Railroad
09.2014 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Physical Therapy Aide

California Rehabilitation and Sports Therapy
02.2024 - 06.2024
  • Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
  • Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
  • Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
  • Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
  • Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.

Patient Hospitality

CHOC Children's Hospital
01.2018 - 03.2020
  • Greeted patients and visitors upon arrival with a positive attitude.
  • Spent quality time with patients when parents or guardians were not able to be present.
  • Escorted families around the hospital to ensure they arrived at the correct place they needed to be at.
  • Assessed comfort needs of families on each unit floor to deliver the best possible experience.
  • Discharged patients and families from the hospital to guarantee safety.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Science - Public Health

California State University, Fullerton
Fullerton, CA
05-2024

Skills

  • Customer service
  • Team leadership
  • Effective time management
  • Decision-making
  • Staff training and development
  • Conflict resolution
  • Relationship building
  • Coaching and mentoring

Timeline

Physical Therapy Aide

California Rehabilitation and Sports Therapy
02.2024 - 06.2024

Patient Hospitality

CHOC Children's Hospital
01.2018 - 03.2020

Manager

Irvine Park Railroad
09.2014 - Current

Bachelor of Science - Public Health

California State University, Fullerton

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Isabella Rivera