Isabella Riccio
Ottawa,ON
Summary
With over six years of dedicated experience in customer service, I've refined my ability to connect with people and address their needs effectively. This passion for assisting others has been the driving force behind my decision to pursue a career in criminal law. Currently in my third year of law and legal studies, I've maintained an 11 GPA, reflecting a blend of academic excellence and practical experience to the table. Through my extensive experience in customer service, I've cultivated robust interpersonal skills and a sharp attention to detail. I excel in environments where meticulousness and dedication to excellence are valued, qualities that have become second nature to me. I am inherently collaborative, thriving in environments where teamwork propels success. In my next professional role, I am eager to merge my passion for customer service with my growing legal expertise, contributing to a dynamic team while continuing to expand my knowledge in the legal field.
Overview
6
6
years of professional experience
Work History
Cashier Floor Supervisor
Shoppers Drug Mart
Ottawa, ON
12.2023 - Current
- Supervise and train new cashiers on register operations, customer service, and POS software.
- Analyze financial data from previous shifts to identify discrepancies or errors in transactions.
- Inventory stock and place new orders to maintain supplies for expected demand.
- Respond to customer inquiries and deliver appropriate information after carefully researching issues.
- Conduct regular audits of all registers to ensure proper accounting of sales receipts.
- Perform opening and closing duties such as balancing registers, verifying bank deposits, reconciling petty cash funds.
Cashier
Metro Grocer
Ottawa, ON
12.2023 - Current
- Greet customers and answer any questions they had about the store's products and services.
- Process returns and exchanges of merchandise in accordance with store policies.
- Learn roles of other departments to provide coverage and keep store operational.
- Reconcile transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Restaurant Waiter
Eden Trattoria
Toronto, ON
05.2023 - 09.2023
- Demonstrated expert knowledge of the restaurant's menu offerings, including daily specials, wine pairings, and ingredients, to assist guests in making informed choices
- Managed a section of upscale tables, consistently exceeding sales targets through upselling and cross-selling menu items
- Expertly handled guest inquiries, complaints, and special requests, resolving issues promptly and courteously to maintain customer satisfaction
- Collaborated with the sommelier to recommend and serve wine pairings, enhancing the overall dining experience
- Demonstrated proficiency in handling POS systems, accurately processing payments, and closing out guest checks efficiently
- Assisted with restaurant opening and closing duties, including setting up and breaking down tables, silverware, and glassware, and maintaining a clean and organized work area.
Hostess & Restaurant Waiter
Scaddabush Italian Kitchen & Bar
Toronto, ON
07.2021 - 08.2022
- Orchestrated exemplary service by greeting guests courteously, taking orders accordingly, and making sophisticated recommendations when requested
- Persuasively introduced new menu items to customers, including wines, pastas, and salads
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders
- Worked Friday and Saturday nights, and Sunday brunch while maintaining an 8-table section
- Bussed tables and ensured the cleanliness level of the restaurant was maintained appropriately for guests
- Orchestrated a myriad of events, ranging from anniversary celebrations and birthdays to professional business meetings, all while cultivating a convivial and tranquil ambiance
- Assisted in training newly hired hosts and servers to ensure superior customer service and conflict resolution strategies.
Customer Service Supervisor
Loblaws
Toronto, ON
08.2018 - 07.2021
- Responsible for entire cash flow of store
- Helped customers find specific products, answering questions and offering advice
- Troubleshooted and resolved issues with cash registers, card scanners, and printers
- Properly verified customer identification for alcohol or tobacco purchases
- Familiar with a wide range of grocery items, including brands, categories, and pricing
- Trained new employees in cashiering procedures and offering assistance in resolving issues
- Trusted to open and close store.
Education
Law and Legal Studies
Carleton University
06-2025
Skills
- Communication, Adaptability, Problem-Solving, Time Management, Client Service Orientation, Collaboration
- Legal Research & Writing, Contract Review, Legal Software Proficiency, Negotiation, Case Analysis
Languages
French
Native/ Bilingual
Spanish
Limited
Italian
Limited
Timeline
Cashier Floor Supervisor
Shoppers Drug Mart
12.2023 - Current
Cashier
Metro Grocer
12.2023 - Current
Restaurant Waiter
Eden Trattoria
05.2023 - 09.2023
Hostess & Restaurant Waiter
Scaddabush Italian Kitchen & Bar
07.2021 - 08.2022
Customer Service Supervisor
Loblaws
08.2018 - 07.2021
Law and Legal Studies
Carleton University
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