Lana Kawaf
Mississauga,ON
Summary
Skilled associate with solid understanding of sales environment intricacies. Resourceful understanding of deep customer-issue resolution tasks. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player.
Professional retail worker skilled in overseeing cashier operations and ensuring efficient workflow. Strong focus on team collaboration and adaptability to changing needs. Expertise in customer service, cash handling, and training new staff. Reliable and results-driven with commitment to maintaining high standards.
Experienced with managing cashier operations and floor supervision. Utilizes strong customer service and conflict resolution skills to enhance shopping experience. Knowledge of team collaboration and efficient workflow management.
Overview
4
4
years of professional experience
Work History
Cashier Floor Supervisor
Iqbal Halal Foods
01.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
- Boosted employee morale with regular feedback sessions and recognition of hard work and dedication.
- Ensured all cashiers adhered to company policies and procedures, maintaining a high level of professionalism at all times.
- Reduced wait times for customers through effective management of cashier team.
- Improved overall store efficiency by overseeing proper cash handling procedures and resolving discrepancies.
- Implemented proper opening/closing procedures for the checkout area, ensuring security measures were followed consistently.
- Quickly and accurately counted drawers at start and end of each shift.
- Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Rona
06.2021 - 08.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Helped average of 30 customers per day by responding to inquiries and locating products.
- Processed orders through company system and coordinated product deliveries.
Education
Bachelor of Arts - Criminal Justice Studies
University of Guelph
Guelph, ON06.2025
Skills
- Effective verbal/written communication skills
- Superb time management
- Team player mentality
- Customer- and service-oriented
- Attention to detail
- Punctual and reliable
- Team leadership
- Cash handling and cash register operation
- Customer complaint resolution
- Store opening and closing procedures
- Willingness to learn
- Teamwork and collaboration
- Problem-solving abilities
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Sales Associate
Rona
06.2021 - 08.2021
Cashier Floor Supervisor
Iqbal Halal Foods
01.2021 - Current
Bachelor of Arts - Criminal Justice Studies
University of Guelph
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