Isabella Iniguez
Fontana
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Representative
Sofive
07.2023 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved accounting, service and delivery concerns.
Soccer Referee
Cal South Soccer Association Soccer Referee
07.2023 - Current
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Delivered consistent referee performance by making real-time decisions based on extensive knowledge of soccer rules and regulations.
- Ensured accurate scoring records by diligently tracking goals, assists, penalties, and other statistical data during matches.
Real Estate Assistant
Diamond Enterprise Group
01.2023 - Current
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
- Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
- Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
- Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
- Boosted team productivity with effective calendar management for appointments, showings, closings, and meetings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
Lash Technician
Self-employed
09.2022 - 01.2024
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Educated clients on how to clean and maintain lash extensions.
- Consulted with clients to understand desired look and discuss available lash options.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
No Degree - Business Administration And Management
La Sierra University
Riverside, CA06.2026
High School Diploma -
Etiwanda High School
Rancho Cucamonga, CA05.2022
Skills
- Customer Support
- Customer Relations
- Organization
- Database Maintenance
- Complaint Handling
- Account Management
- Payment Acceptance
- Critical Thinking
- Customer Service
- Computer Proficiency
- Spreadsheets
Certification
- Licensed Referee - July, 2023
- Food Handlers Training - November, 2023
- SafeSport Training - December, 2023
Languages
Spanish
Native or Bilingual
Timeline
Service Representative
Sofive
07.2023 - Current
Soccer Referee
Cal South Soccer Association Soccer Referee
07.2023 - Current
Real Estate Assistant
Diamond Enterprise Group
01.2023 - Current
Lash Technician
Self-employed
09.2022 - 01.2024
No Degree - Business Administration And Management
La Sierra University
High School Diploma -
Etiwanda High School
- Licensed Referee - July, 2023
- Food Handlers Training - November, 2023
- SafeSport Training - December, 2023
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