ISABELLA ESPARZA
Orange
Summary
An excellent customer service representative that creates positive experiences by hearing and understanding customer needs and offering them profitable solutions. Also, experienced with administrative support and client relations. Utilizes strong organizational skills to manage tasks and schedules effectively. Knowledge of team collaboration and adaptability to meet evolving needs.
Overview
9
9
years of professional experience
Work History
Registration ER
St Joseph’s Hospital (Tek Systems)
Orange, CA
11.2025 - Current
- Obtain Medical information for patients and medical staff
- WQ experience
- Following HIPPA
- Experience identifying and verifying MEDICARE,MEDICAID,HMOs and PPOs
- Using medical portals (one source, Medical,caloptima,nordian)
- EPIC, excel, word, outlook, and teams
- Collecting/verifying demographics
- Arriving patients
- Assisted patients needs and concerns/questions
- collecting copays
Administrative support
Santa Ana CTC
Santa Ana, CA
06.2023 - 09.2025
- Admitting tuberculosis test
- Drawing blood
- Inputting admission paperwork for new patients
- Uses excel, word, teams, methasoft, salesforce
- Assisting patients needs
- Run insurance/collecting payments
- Dipping urine samples/drug screening
- In charge of intakes
- Assisting doctor/nurses
- Sending Fax and emails
Guest Services Associate
Boudin Bakery SF
Orange County, CA
10.2021 - 06.2023
- Provide the best customer service by ensuring the restaurant, catering, and special events businesses are clean, organized and on-time.
- Support the daily store openings by organizing the food prep stations and setting up bread and pastry displays
- Support the catering business by organizing and performing the drive routes from Southern Orange County to the Inland Empire
- Deliver food orders to customers quickly and accurately
- Bus tables by removing dirty dishes and trash
- Check in with customers to ensure their experiences are satisfactory
- Support the closing of the restaurant by upholding sanitation and food safety principles, and restocking refrigerator
- Support the increase in branding and sales by working expos and special events
Screener/Lot attendant/visitor control (greeter)
Townepark (St. Joseph’s Hospital)
Orange County, CA
01.2023 - 05.2023
- Help patients to get signed into their appointments
- Greeting everyone who enters the hospital, guiding them to where they need to be.
- Assisting patients into the ER
- Lot/parking control
- Checking in visitors
- Inputting information into excel
Customer Service Representative
Century 25 Theaters
Orange, CA
04.2021 - 08.2021
- Provided great customer service both over the phone and in-person, and ensured financial transactions were performed correctly
Receptionist
Nurses Development Center
Cypress, CA
08.2019 - 01.2020
- Took on the role of Student Support Representative by enrolling students and answering all administrative questions and concerns
- Organized student files and maintained up-to-date documents
- Ensured payments were collected on-time
- Assisted instructors with student and administrative documents.
Customer Service Representative
Century 25 Theaters
Orange, CA
09.2017 - 09.2019
- Provided great customer service, ensured proper employee coverage, and oversaw box office and concession transactions.
- Created break schedules for employees to ensure sufficient customer service coverage
- Greeted all customers and answered questions to ensure a positive customer experience was provided
- Supported fellow Customer Service Representatives to resolve all issues, both in-person and over the phone
- Oversaw all financial transitions at both the box office and concession sales
Hostess
Lazy Dog Restaurant and Bar
Orange, CA
08.2018 - 08.2019
- Greeted all customers upon entry and ensured they were seated in a timely manner
- Answered incoming phone calls to schedule reservations and answered questions to create a positive customers experience
- Ensured that large parties were given a positive experience by seating them in a timely manners and catering to their needs
Retail Sales Associate
Starla's Boutique
Huntington Beach, CA
04.2017 - 08.2017
- Created a positive experience for customers by suggesting merchandise and sizing in order to make the sale
- Created merchandise displays and organized clothing and jewelry so that customers can interact with merchandise both in the store and at point of sale
- Closed sales and offered accessories to complete cash and credit card transactions
Education
GED -
GED Online
Orange, CABLS -
Heart CPR
Orange, CASkills
- Excellent customer service; both in person and over the phone
- Conducting both quality and operational audits
- Microsoft Office, including Word, Excel, and PowerPoint
- Scheduling for work coverage
- Production Scheduling
- Excellent clerical and organizational skills
- Clinical and administrative support
Timeline
Registration ER
St Joseph’s Hospital (Tek Systems)
11.2025 - Current
Administrative support
Santa Ana CTC
06.2023 - 09.2025
Screener/Lot attendant/visitor control (greeter)
Townepark (St. Joseph’s Hospital)
01.2023 - 05.2023
Guest Services Associate
Boudin Bakery SF
10.2021 - 06.2023
Customer Service Representative
Century 25 Theaters
04.2021 - 08.2021
Receptionist
Nurses Development Center
08.2019 - 01.2020
Hostess
Lazy Dog Restaurant and Bar
08.2018 - 08.2019
Customer Service Representative
Century 25 Theaters
09.2017 - 09.2019
Retail Sales Associate
Starla's Boutique
04.2017 - 08.2017
GED -
GED Online
BLS -
Heart CPR