Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isabella De Grano

Kitchener,ON

Summary

Passionate server with 10+ years of experience working in busy restaurants. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating a memorable dining experiences for guests. Seeking a fulltime position to contribute positively to a team and grow a career within the hospitality industry.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Fitness Manager

GoodLife Fitness
08.2018 - Current
  • Assist the Fitness Manager in maintaining s high standard of professionalism, results-based programming, and profitability in Personal Training Department.
  • Lead Personal Trainers through coaching and development to achieve Club Key Performance Indicators
  • Lead development activities, trainings, and meetings to grow skills.
  • Perform well as part of a team while continuously displaying excellent problem-solving skills.
  • Work closely with all departments in the club to enhance overall club culture.
  • Proven success in leading, training and motivating diverse teams to achieve performance goals.
  • Success in achieving individual and team service and sales goals.
  • Consistently delivering excellent customer service.

Server

La Cantinella
11.2016 - 04.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Dining Room Server

The Keg Steakhouse + Bar
02.2009 - 11.2016
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Built long-lasting relationships with patrons.
  • Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
  • Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
  • Maintained and developed knowledge on liquor, wine and beer

Education

Bachelor of Arts - Psychology

York University
Toronto, ON
04.2013

Skills

  • Ability to work effectively, both (a) independently with minimal supervision and (b) as member of team
  • Proven ability to handle difficult situations in a professional manner
  • Possess organizational, problem-solving, and multi-tasking skills
  • Strong interpersonal and communication skills (Both verbal and written)
  • Extensive Customer Service Experience and Skills
  • Ability to work with and learn multiple technology applications and systems
  • Strong attention to detail
  • Ability to work quickly and efficiently under immense pressure
  • Upbeat and positive personality with a growth mindset

Certification

  • Emergency Telecommunications Certificate, School of Health Sciences, Humber College
  • Smart Serve
  • CPR + AED, St. John Ambulance
  • Personal Training Certificate, Canfitpro

Timeline

Assistant Fitness Manager

GoodLife Fitness
08.2018 - Current

Server

La Cantinella
11.2016 - 04.2020

Dining Room Server

The Keg Steakhouse + Bar
02.2009 - 11.2016

Bachelor of Arts - Psychology

York University

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Isabella De Grano