Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sabrina Sutram

PICKERING

Summary

Driven Accounts Receivable Collections Specialist resolves past due customer invoices and collects and processes payments. Meets strict deadlines with minimum direction by prioritizing and organizing workload. Proven background overcoming obstacles and obtaining results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Billing Coordinator/E-Billing Specialist

Goodmans LLP
04.2022 - Current
  • Responsible for performing activities related to the assessment, correction, and resolution of customer billing exceptions.
  • Primary duties/responsibilities: processing electronic bill exceptions returned due to incorrect email addresses.
  • Updating customer email and mailing addresses through an online billing system.
  • Generate bills, reprint corrected pre-bills and prepare cover letters if applicable.
  • Communicate with internal and external customers on billing resolutions
  • Responsible for handling all aspects of the billing process, from engagement to collections.
  • Work collaboratively with the firm's midsections Department to assist in the timely collection of all electronically submitted invoices.
  • Submission of all electronically billed invoices through firm a billing platform or client-preferred e-billing vendor(s), including any unique uploading requirements (i.e., cost backup, manual LEDES files, special LEDES reporting, etc.)
  • Worked with software such as Elite Enterprise, Aderant, Mitratech, NetSuite, Collaborate, TyMetrix 360, Legal Tracker, and CounselLink

Account Receivable/Medical Specialist

Shelley Automation
10.2020 - 03.2022
  • Created new customer accounts and carried out associated data entry into the central database, consistently beating targets for completion.
  • Performed AR duties including invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Undertook basic bookkeeping tasks and issued invoices to clients.
  • Prepared an incoming check for the bank deposits.
  • Monitored client accounts for non-payment and delayed payment.
  • A team player who is good at relationship building internally and externally.
  • Provide Technical Sales/Networking support to the client
  • Responsible for all aspects related to insurance claims to maximize revenue streams.
  • Handle monthly statements, and payment plans and provide collection support.
  • Reviewing and researching insurance claims to determine possible payment sources.
  • Evaluating the client's financial status and establishing budget payment plans.
  • Follow up on correspondence, unprocessed, rejected, and claims not paid promptly.
  • Working closely in a team environment to meet daily, monthly targets

Payment Processing Clerk

ILAC (International Language Academy Of Canada)
02.2020 - 10.2020
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and
  • Receiving and processing high volumes of invoices.
  • Monitor payments and expenditures
  • Process credit card payments
  • Generate and distribute weekly financial report
  • Ensure invoices are paid on a timely basis and effectively monitor and follow up on invoices
  • Received payments, posted transactions and monitored accounts for past-due issues.
  • Prepare financial reports and examine financial statements for accuracy and compliance..


Account Receivable/Collection Specialist

Optima Communication International Inc,
11.2017 - 07.2019
  • Working for Toronto Hydro campaign
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Maintained and updated collections tracking spreadsheet to help organize payment information
  • Performed debit, credit and total accounts on computer spreadsheets/databases
  • Work proactively with other departments in identifying and resolving accounts receivable related issues
  • Provided excellent customer service to retain the loyalty of returning customers
  • Responsible for performing credit collections on past due accounts
  • Billing adjustments, cancellations and final billing accounts
  • Making outbound collection calls in a professional manner while keeping and improving customer relations
  • Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, meeting performance goals
  • Negotiating payment terms for delinquent loans/accounts and accurately notating the loan/account following departmental procedures

Education

BBA - Business Administration

Yorkville University
Fredericton, NB
06.2025

High School Diploma -

Father Don Maclellan Catholic Secondary
Whitby, ON
09.2012

Skills

  • Interest Calculations
  • Invoice Processing
  • Audits Understanding
  • Invoicing Expertise
  • File Management
  • Document Analysis
  • Research
  • Document Review
  • Payment Posting
  • Billing Systems and Software
  • Invoicing Proficiency
  • Ability to Multitask
  • Effective Time Management Critical thinking and problem-solving Communication
  • Ability to Work in a Team
  • Computer Skills
  • Ability to Work Under Pressure Customer Service
  • Microsoft Office
  • Communication Skills
  • Leadership and Teamwork
  • Eager and Energetic Individual Highly Motivated and Committed
  • Effectively take on Individual Projects with Minimal Supervision
  • Works well under pressure
  • Reliable, Responsible and Enthusiastic to Achieve Goals
  • Self-directed individual Who Works Well Independently and as a Team Member
  • Extremely Organized and Patient
  • Great Team Player
  • Quick Learner
  • Excellent Communication Skills
  • Enthusiastic, Motivated with Positive Work Ethic
  • Proficient with Microsoft Office Application (Microsoft Word, Excel and PowerPoint)

Languages

English
Native or Bilingual
Hindi
Limited Working

Timeline

Billing Coordinator/E-Billing Specialist

Goodmans LLP
04.2022 - Current

Account Receivable/Medical Specialist

Shelley Automation
10.2020 - 03.2022

Payment Processing Clerk

ILAC (International Language Academy Of Canada)
02.2020 - 10.2020

Account Receivable/Collection Specialist

Optima Communication International Inc,
11.2017 - 07.2019

BBA - Business Administration

Yorkville University

High School Diploma -

Father Don Maclellan Catholic Secondary

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Sabrina Sutram