Isabella Achoneftos
North York,Canada
Summary
Dynamic hospitality professional with expertise in customer service excellence and safe food handling, honed at Valleyfields Restaurant. Proven ability to lead teams and adapt in fast-paced environments, ensuring seamless event transitions and high-quality service. Recognized for effective communication and conflict resolution skills, consistently enhancing guest experiences. Work effectively with team members to meet all customer needs in fast-paced environments, utilizing strong money handling, problem-solving, and time management skills. Multi-talented Event Staff versed in pre-event, event and post-event support. Personable, upbeat and focused on making events successful with efficient and organized support. Ready to apply experience and diverse skills to new role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Valleyfields Restaurant
01.2020 - 08.2025
- Provided high-quality table service in a fast-paced, high-volume restaurant.
- Memorized seasonal menus and daily specials to assist customers with informed choices.
- Handled customer inquiries, complaints, and special requests with professionalism and care.
- Maintained excellent food safety and sanitation practices, supporting the restaurant's compliance.
Event Staff
Overnight Conversions-MLSE
10.2024 - 07.2025
- Collaborated with large teams to transition venues for concerts, games, and special events.
- Ensured safe handling and storage of all equipment, minimizing damage and loss.
- Identified potential hazards, and maintained a clean and hazard-free environment.
- Coordinated movement of materials across multiple departments to support logistics operations.
- Efficiently set up and dismantled sports and entertainment event equipment on schedule.
Bartender
The Wally
03.2024 - 08.2024
- Mixed and served cocktails according to standard recipes and guest preferences.
- Maintained cleanliness and organization of bar area throughout shift.
- Managed inventory by restocking supplies and tracking usage.
- Handled cash transactions accurately and processed credit card payments efficiently.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Education
Honours Bachelor of Arts - Concurrent Education (Primary/Junior)
York University
Toronto, ON05.2028
Skills
- Smart Serve
- Classroom & Behavior Management
- Curriculum & Activity Planning
- Team Collaboration & Leadership
- Conflict Resolution
- Time Management & Organization
- Customer Service Excellence
- Communication & Interpersonal Skills
- Adaptability & Reliability
- Safe food handling
- Hospitality service expertise
- Payment processing
- Team collaboration
- Point of sale (POS) system operations
Certification
Smart Serve
Languages
English
Native or Bilingual
Timeline
Event Staff
Overnight Conversions-MLSE
10.2024 - 07.2025
Bartender
The Wally
03.2024 - 08.2024
Server
Valleyfields Restaurant
01.2020 - 08.2025
Honours Bachelor of Arts - Concurrent Education (Primary/Junior)
York University