Brittaney Reid
Hamilton,ON
Summary
Motivated server with engaging personality providing fast, high-quality customer service to guests in restaurant settings. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Hagarty Garage & Social
04.2023 - Current
- Greet and build connection with all private club members.
- Learn and utilize extensive bar and wine knowledge to enhance members dining experiences.
- Run food from chefs to members tables with dishes that require special serving techniques.
- Roll silverware, set up tables, polish glassware and silverware.
- Display enthusiasm and professionalism to club members.
- Resolve members complaints to maintain complete customer satisfaction.
Server
Bedrock Bistro
07.2021 - Current
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders and manage bills.
- Create warm relationships with regular customers.
- Resolve customer complaints promptly to maintain positive reputation.
- Make sure side duties are done for next shift to keep restaurant running smoothly and ready for customers next day.
- Handle Uber, Skip the Dishes and Door Dash orders.
Server
Sunset Grill
11.2020 - 05.2021
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Bussed and reset tables to keep dining room and work areas clean.
- Take orders and input in POS system.
- Deliver beverages and food orders in timely manner.
- Disposed of trash, wiped kitchen areas and mopped floors.
Server
Denny's
04.2019 - 07.2020
- Greeted new customers, discussed specials, and took drink and food orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
College Diploma - Travel And Tourism
Mohawk College of Applied Arts And Technology
Hamilton, ON09.2013
Skills
- Guest Engagement
- Smart Serve
- Cash Handling
- High-Volume Dining
Accomplishments
In January of 2015, I was working as a front desk supervisor at a Sheraton Hotel and I won a Generosity of Spirit award for my customer service skills.
Languages
English
Full Professional
Timeline
Server
Hagarty Garage & Social
04.2023 - Current
Server
Bedrock Bistro
07.2021 - Current
Server
Sunset Grill
11.2020 - 05.2021
Server
Denny's
04.2019 - 07.2020
College Diploma - Travel And Tourism
Mohawk College of Applied Arts And Technology
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