ISABEL MARTINEZ
Plattsville,Ontario
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Manager
Dunns - Nates Deli
Ottawa, Ontario
06.2023 - 04.2025
- Prepared and served food and beverages to customers.
- Checked in with guests throughout the meal service, replenishing drinks, and catering to additional requests.
- Encouraged guests to buy additional items, such as appetizers, drinks, and desserts.
- Executed seamless front-of-house tasks, creating an unforgettable dining experience, resulting in customer loyalty.
- Key holder.
- Trained new staff on menu items and customer service standards.
- Oversaw inventory management, ensuring stock levels met operational needs.
COVID Screener
Grand River Hospital
Kitchener, Canada
04.2021 - 09.2022
- Put on and remove personal protective equipment (PPE) per company protocols.
- Greeted patients and visitors in an effort to create a warm, welcoming environment.
- High level of public relations.
- Conducted health screenings for patients and visitors at healthcare facility.
- Communicated safety protocols to ensure compliance and awareness.
Online Ordering and Merchandizing Associate
Walmart
Waterloo, Canada
03.2020 - 08.2020
- Processed online orders.
- Greeters at the main doors ensure that provincial COVID mandates are followed by guests entering the store.
- Restocking and organizing sections assigned within the store.
- Managed merchandise displays to enhance product visibility.
- Collaborated with team members to maintain inventory accuracy.
Hostess and Server
My Place Restaurant
New Hamburg, Canada
12.2019 - 07.2020
- Greeted and seated guests upon arrival, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficient service.
- Coordinated with kitchen and waitstaff to ensure timely guest service.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Customer Service/ Front Counter
Nith Valley Butcher
Wilmot, Canada
03.2018 - 12.2019
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
- Cut, wrapped, weighed and labeled orders for customers.
- Safely stored meat to decrease waste and increase product freshness span.
- Handled all cash and card transactions daily.
- Safe food handling
Theme Park Associate - Activities and Acting
Snyder's Family Farm
Bright, Canada
09.2017 - 11.2018
- Assisted visitors with questions about farm activities and attractions.
- Maintained cleanliness and organization of farm facilities and public areas.
- Monitored safety protocols during guest interactions and activities.
- Engaged children in educational programs about farming practices and sustainability.
- Monitored guest activity to ensure adherence to park rules and regulations.
Education
O.S.S.D -
Waterloo Oxford Secondary School
Baden, ON05.2019
High School Diploma -
St Andre Bassette Catholic Secondary School
London, ON05.2017
Some College (No Degree) - Business
University of Arkansas - Rich Mountain Community College
Mena, ArkansasSome College (No Degree) - victimology
Algonquin College
Ottawa, OntarioSome College (No Degree) - Police Foundations
Algonquin College
OttawaSkills
- Public relations
- Time management
- Customer service
- Load balancing
- Risk management
- Strong leadership
Certification
- Smart Serve
- Driver's License - G
Volunteer Experience
- Friendship of Circle of Ottawa, Ottawa, ON, 10/01/20, 04/01/21, Volunteering with special needs individuals and families, Individually paired with one family to provide social interactions for child with special needs, Worked directly with a child with Autism on a weekly basis
- Kitchener Minor Soccer, Kitchener, ON, Head Coach All Abilities Soccer, 04/01/18, 09/01/19, Head coach for children with All Abilities in Kitchener., Developed and maintained a program designed according to ability and special need.
References
References available upon request.
Timeline
Server Manager
Dunns - Nates Deli
06.2023 - 04.2025
COVID Screener
Grand River Hospital
04.2021 - 09.2022
Online Ordering and Merchandizing Associate
Walmart
03.2020 - 08.2020
Hostess and Server
My Place Restaurant
12.2019 - 07.2020
Customer Service/ Front Counter
Nith Valley Butcher
03.2018 - 12.2019
Theme Park Associate - Activities and Acting
Snyder's Family Farm
09.2017 - 11.2018
O.S.S.D -
Waterloo Oxford Secondary School
High School Diploma -
St Andre Bassette Catholic Secondary School
Some College (No Degree) - Business
University of Arkansas - Rich Mountain Community College
Some College (No Degree) - victimology
Algonquin College
Some College (No Degree) - Police Foundations
Algonquin College
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