Isabel Garcia
San Fernando
Summary
Experienced Administrative Coordinator with a strong background in healthcare operations, care coordination, and regulatory compliance. Proven ability to optimize workflows, support clinical teams, and improve patient outcomes through effective communication and resource coordination.
Overview
40
40
years of professional experience
Work History
Administrative Coordinator
Providence Holy Cross Medical Center
04.1985 - 11.2024
- Facilitated daily operations by anticipating needs, resolving issues, and improving workflow efficiency across departments.
- Managed employee schedules using Kronos to enhance staffing coverage and resource allocation.
- Supported regulatory compliance by assisting with certifications, including CARF, Joint Commission, and Department of Health requirements.
- Provided administrative support for RAC Medicare appeals, ensuring accurate documentation and timely processing.
- Entered and managed patient charges in EPIC, including Dialysis, Radiation, and Chemotherapy services.
- Coordinated and processed referrals through Uniform Data System, streamlining tracking and operational performance.
- Collaborated with leadership and cross-functional teams to support onboarding and training of new hires.
- Identify member needs through completion of health screenings and coordination of appropriate resources.
- Partnered with community outreach teams and member advocates to ensure coordinated comprehensive care.
- Educate providers and community partners on program services and available support resources.
- Facilitate referrals to community resources and support care coordination efforts.
- Promote member compliance with program requirements, contributing to improved health outcomes.
Human Resources Benefits Coordinator
Pacifica Hospital
02.2002 - 04.2007
- Administered employee benefits programs, ensuring accurate payroll deductions and compliance with regulations.
- Coordinated benefits enrollment, vendor meetings, and wellness initiatives to enhance employee engagement.
- Resolved complex benefits issues by liaising with insurance carriers and internal stakeholders.
- Conducted benefits presentations for new hires and employees, improving program understanding and participation.
- Analyzed benefits utilization data and recommended improvements to optimize program effectiveness.
- Maintained strong vendor relationships to ensure high quality service delivery.
Education
High School Diploma -
Los Angeles Mission College
Sylmar, CA06-1981
Los Angeles Mission College
Sylmar, CASkills
- Healthcare Administration
- Care Coordination
- Compliance
- EPIC
- Kronos
- Scheduling
- Onboarding
- Data entry
- Microsoft Excel
- Documentation
- Team Collaboration
Languages
- English
- Spanish
Timeline
Human Resources Benefits Coordinator
Pacifica Hospital
02.2002 - 04.2007
Administrative Coordinator
Providence Holy Cross Medical Center
04.1985 - 11.2024
High School Diploma -
Los Angeles Mission College
Los Angeles Mission College