Isabel Fick
Thousand Oaks
Summary
Dynamic sales leader with a proven track record at LaserAway, adept in process fluency and relationship building. Mastered increasing revenue through strategic sales and marketing campaigns, achieving significant growth. Excels in active listening and effective communication, ensuring outstanding customer relations and team success. Demonstrates exceptional problem-solving abilities and professionalism, driving client satisfaction and repeat business. Results-oriented Client Care Specialist motivated to achieve sales, service, and productivity objectives. Enthusiastic about exceeding customer expectations and persistently overcoming objections. Offering many years of experience in industry.
Overview
10
10
years of professional experience
Work History
Client Care Specialist
Kalologie Med Spa
Los Angeles
01.2023 - 09.2024
- Initiate and close sales with expert knowledge, build and maintain strong client relationships, and provide essential support by anticipating location needs, managing inventory, and executing daily outreach in alignment with Kalologie policies and protocols.
- Conducted in-depth client consultations to assess needs and preferences, customizing treatment plans and product offerings to optimize sales and customer satisfaction.
- Proactively managed client accounts throughout the sales cycle, ensuring smooth appointment coordination, and personalized follow-up to encourage repeat business.
National Treatment Specialist
LaserAway
Los Angeles
01.2020 - 09.2023
- Created and implemented sales strategies that boosted revenue and expanded market share, achieving steady year-over-year growth.
- Delivered continuous coaching and support, pinpointing improvement areas, and launching targeted training to elevate team sales skills.
- Partnered with cross-functional teams to design and roll out sales promotions and marketing campaigns, amplifying brand awareness, and driving sales.
- Exceeded monthly sales targets of $150k to $200k by leveraging consultative selling techniques and in-depth product knowledge to successfully upsell services and products.
Managing Director
HairClub
Beverly Hills
01.2015 - 01.2020
- Led all aspects of center operations at Hairclub, ensuring success in sales, member experience, profitability, efficiency and safety
- Mentored, trained and managed center talent, focusing on optimizing development
- Achieved measurable success by driving member retention and growth, implementing strategic projects and maintaining a highly engaged workforce
- Exceeded total center revenue goals and continually improved Net Promoter Score (NPS), contributing to a dynamic environment where members confidently pursued their dreams
- Facilitated financing options by assisting clients with financing solutions
Education
Advanced Diploma in Pro Makeup Artistry - Master Make-up Artistry
Make Up Designory
Burbank, California 09-2013
Certified Newborn Care Specialist - Infant Care
Newborn Care Specialist Association
OnlineSkills
- Active listening
- Time management
- Process fluency
- Product knowledge
- Effective communication
- Proficiency in prospecting
- Empathy
- Motivation
- Closing
- Social selling
- Objection overcoming
- Relationship building
- Authenticity
- Customer relations
- Lead management
- Attention to detail
- Child advocacy
- Problem-solving abilities
- Professionalism
- Teamwork
- Time management abilities
Affiliations
- Painting
- Golf
- Bowling
- Reading
Accomplishments
- Presidents Club 2016 and 2017
- Employee of the Year 2016 and 2019
Timeline
Client Care Specialist
Kalologie Med Spa
01.2023 - 09.2024
National Treatment Specialist
LaserAway
01.2020 - 09.2023
Managing Director
HairClub
01.2015 - 01.2020
Advanced Diploma in Pro Makeup Artistry - Master Make-up Artistry
Make Up Designory
Certified Newborn Care Specialist - Infant Care
Newborn Care Specialist Association
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