LORI McASKILL
Winnipeg,MB
Summary
Experienced with effectively managing client and customer interactions and ensuring satisfaction. Utilizes strong communication and problem-solving skills to address client and customer needs. Track record of enhancing relationships and providing support.
Overview
4
4
years of professional experience
Work History
Client Care Specialist
Aurora Recovery Centre
Winnipeg, MB
05.2024 - 12.2024
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Demonstrated empathy towards clients' situations while maintaining professional boundaries and adhering to company policies.
- Established trust with clients through transparent communication about service offerings, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
- Implemented programs to support children's mental health and well-being.
Distribution and Delivery
Bones & Marrow Broth Co.
Winnipeg, MB
07.2022 - 08.2024
- Demonstrated expert product knowledge when presenting solutions tailored specifically to each customer's unique needs.
- Oversaw inventory management.
- Delivered exceptional customer service, ensuring repeat business and customer loyalty.
- Assisted in organizing and setting up successful shows and events, showcasing products to potential customers and driving brand awareness.
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers and immediately addressed problems or concerns to promote continued business opportunities.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Team Lead
Tokyo Smoke Crestview
Winnipeg, MB
01.2021 - 01.2024
- Presented expertise and created intentional, knowledgeable and elevated customer experiences.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Retained product, service and compliance knowledge to serve as resource for both coworkers and customers.
- Built and maintained authentic relationships with guests, peers and upper management to drive team success toward common sales, service and operational goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Independently aided in the receiving process in addition to daily tasks.
Education
Early Childhood Education -
Saskatchewan Poly-Tech
Estevan, SK03-2017
High School -
John Taylor Highschool
Winnipeg, MB06-2012
Skills
- Customer relations
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Effective communication
- Active listening
- Relationship building
- Client documentation
Languages
English
Interests
- Drawing and Painting
- Enjoy hobbies that combine physical activity with outdoor exploration
- Avid Reader
- Astrology
- Yoga
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Client Care Specialist
Aurora Recovery Centre
05.2024 - 12.2024
Distribution and Delivery
Bones & Marrow Broth Co.
07.2022 - 08.2024
Team Lead
Tokyo Smoke Crestview
01.2021 - 01.2024
Early Childhood Education -
Saskatchewan Poly-Tech
High School -
John Taylor Highschool