Allie Tkachuk
Calgary,Canada
Summary
Accomplished administrative and client relations leader with over 9 years of experience. I have demonstrated success working in a client-centric role, and have diverse experience collaborating with and supporting various organizational departments. My background also demonstrates an affinity for strategic business development and stewardship.
Overview
3
3
years of professional experience
Work History
ADMINISTRATIVE AND SOCIAL MEDIA ASSISTANT
FRESH LASER SKIN STUDIO/BRITANNIA DERMEDICS
06.2022 - Current
- Work collaboratively on various online and digital marketing initiatives, including social media and monthly newsletter marketing
- Conduct dozens of online marketing initiatives on social media websites via email
- Establish organizational and data entry initiatives to increase productivity and accountability
- Provide positive, uplifting and clean environments for clientele
- Fostered a safe and welcoming environment for members of the trans community, and remained educated via Skipping Stone on gender-affirming care
- Experienced and proficient use of Constant Contact, Canva, Google Sheets, Google Docs, Microsoft Office, Acuity, Phorest, Square and Quickbooks
- Maintain calendars and schedules to set appointments for the management team as well as three laser technicians
LEAD, CUSTOMER EXPERIENCE TEAM
NUMI HEALTH
04.2021 - 06.2022
- Managed a team of a dozen customer relations employees, including performance assessment, reviews, training and professional development planning
- Provided primary customer support to over 300 internal and external customers daily
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Successfully achieved all department KPI's and reported to the Director of Remote Operations, including providing management of over two thousand calls on a weekly basis
- Developed and curated the Onboarding Manual for the Customer Service Department
- Coached and onboarded a dozen team members in techniques necessary to complete job tasks
- Worked collaboratively with leadership teams and the Director of Remote Operations throughout the pandemic and helped respond to a 500% growth in business
- Established open and professional relationships with all department directors and team leads to achieve quick resolutions for various issues
- Experienced and proficient use of Square, Stripe, Adobe Acrobat Pro, Microsoft Office and Microsoft Outlook
BOOKING, RESULTS, VIRTUAL CONSULTATION ADMIN
NUMI HEALTH
04.2021 - 06.2022
- Worked collaboratively with the district manager to build the Booking and Results departments from the ground up, onboarding over a dozen employees for both departments
- Worked collaboratively with MOAs, RNs, LPNs and NPs to organize and facilitate a 500% increase in business of mobile medical appointments
- Met extremely tight results deadlines, and provided hundreds of clients with accurate, timely and protected medical results
- Experienced and proficient use of Microsoft Office, Google Sheets and Adobe Acrobat Pro
Education
Bachelor of Arts - Psychology
Athabasca University
Calgary, AB01.2025
Continuing Education - Open Studies
Mount Royal University
Calgary, AB04-2017
High School Diploma -
Bow Valley High School
Cochrane, AB06-2015
Skills
- Customer and Stakeholder Relations
- Training and Development
- Team Leadership
- Experience in a Start-up Environment
- Inter-Department Collaboration
- Online and Owned Channel Content Development
- Social Media Engagement
- Administrative Duties
- Complaint Resolution
- Active Listening
- Cultural Awareness
Volunteer Experience
Daycare Volunteer
A Little More Thyme Dayhome - Cochrane, AB
- Volunteer supervising, caring for and leading enrichment activities with 8 children ages 0-10
Band Sectionals Leader
Banded Peak Elementary School
- Provided music learning experiences for young band students, working in small groups and one-on-one to develop music capabilities
Students For Change
Bow Valley High School
- Volunteered within the community with various organizations (Calgary Drop-in Centre, Inn From the Cold), participating in fund raising/gift events, serving meals, and creating a positive environment for those in need of support
References
Amanda Bott
Company: Fresh Laser Skin Studio
Role: Laser Technician
Phone: 1-403-808-0296
Glenn Wilmott
Company: Numi Health Inc.
Role: Director of Remote Operations
Phone: 1-647-447-2674
Email: glenngwilmott@gmail.com
Jessie Awde
Company: The Hen House (previous work experience)
Role: Salon Manager
Phone: 1-403-966-0268
Timeline
ADMINISTRATIVE AND SOCIAL MEDIA ASSISTANT
FRESH LASER SKIN STUDIO/BRITANNIA DERMEDICS
06.2022 - Current
LEAD, CUSTOMER EXPERIENCE TEAM
NUMI HEALTH
04.2021 - 06.2022
BOOKING, RESULTS, VIRTUAL CONSULTATION ADMIN
NUMI HEALTH
04.2021 - 06.2022
Bachelor of Arts - Psychology
Athabasca University
Continuing Education - Open Studies
Mount Royal University
High School Diploma -
Bow Valley High School
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