Summary
Overview
Work History
Education
Skills
Leadership And Volunteer Experience
Timeline
Generic

Isaac Isalana

Supervisor
Brampton

Summary

A motivated graduate, ready to excel in fast-paced environments. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling associate and customer inquiries, and maintaining a concise and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience
2026
2026
years of post-secondary education
1
1
Language

Work History

Server & Supervisor

Jack Astors
Brampton, ON
02.2023 - Current
  • Consistently delivered high-quality client service in fast-paced settings, effectively resolving conflicts and ensuring customer satisfaction.
  • Supervised and trained front-line staff, managed shift operations, and supported team performance through clear delegation and leadership.
  • Demonstrated strong organizational and time management skills by coordinating multiple priorities and maintaining operational efficiency.
  • Proficient in POS systems and inventory processes; leveraged persuasive communication to exceed sales and upselling targets.

Server & Supervisor

Caffe Demetres
Brampton, ON
04.2019 - 11.2022
  • Responsible for EOD and cash reconciliation reports that are presented to restaurant manager each day.
  • Manage employee to customer interactions ensuring best in class experience for customers.
  • Oversee employee to employee interactions, creating a cohesive and efficient workplace environment.
  • Accountable to reach and surpass daily quota in sales, aiding our restaurant in having the ‘#1 franchise Demetres restaurant in Canada’ Title

Host

Paparazzi Event Hall
Brampton, ON
04.2018 - 08.2019
  • Owned inventory counting process and developed process to create efficiency for when and how much to order.
  • Responsible for training new employees after effectively demonstrating technical skills in serving and hosting roles.
  • Developed a system for rearranging event hall and loading and unloading equipment, lead to 17% time saving.
  • Built interpersonal skills while creating connections with attendees through memorable personal interactions.

Warehouse Staff

The Staffing Guys
Brampton, ON
04.2018 - 08.2018
  • Developed resilience for hard work when assigned duties to pick, pack and prepare boxes for loading client orders.
  • Built detailed orientated work ethic, cutting wood orders to specific measurements required before loading for client.
  • Developed management skillset whilst assisting Warehouse supervisors on daily deliveries and stock taking.

Education

Business and Society (Honours) - Liberal Arts and Professional Studies

York University
Toronto, ON
04.2025

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Stata

Canva

Team collaboration

Task prioritization

Order management

Leadership And Volunteer Experience

  • Nigerian Students Association, Toronto, ON, General Board Member, 01/19, 12/21, Provided strategic oversight and governance to support the organization’s mission, long-term planning, and fiduciary responsibilities. Participated in board meetings, policy development, and high-level decision-making to guide organizational performance and accountability.
  • Heart and Stroke Foundation, Brampton, ON, Volunteer, 01/15, 12/17, Executed administrative procedures through data entry and record keeping. Contact officials in advocation of heart disease control and stroke awareness.
  • St. Thomas Aquinas Secondary School, Brampton, ON, Planning for Independence Program, 01/14, 12/17, Supported youth with disabilities in developing personalized independence plans, focusing on life skills, education, and career readiness. Collaborated with families, educators, and support professionals to create inclusive, goal-oriented strategies that promote autonomy and long-term success.
  • Brampton North Soccer, Brampton, ON, Coach, 05/15, 09/17, Coaching and teaching young kids the basic skills of playing soccer., Officiated little league games. Responsible for taking care of client’s kids- including distributing snacks, water, and taking care of injuries.

Timeline

Server & Supervisor

Jack Astors
02.2023 - Current

Server & Supervisor

Caffe Demetres
04.2019 - 11.2022

Host

Paparazzi Event Hall
04.2018 - 08.2019

Warehouse Staff

The Staffing Guys
04.2018 - 08.2018

Business and Society (Honours) - Liberal Arts and Professional Studies

York University
Isaac IsalanaSupervisor