Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Catherine Billard

Cornwall,ON

Summary

Cornwall, ON, CA Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Appreciate the behind-the-scene applications that go into running a successful business

Overview

38
38
years of professional experience

Work History

Server/Supervisor

Red Lobster
Ottawa, ON
07.2014 - 12.2025
  • Greet Guest, build rapport
  • Assist in menu selection, answering questions in regard to ingredients, allergens, preparation, and modifications
  • Consistently increased Add-on sales per shift above projections
  • Ensuring pace of meal/satisfaction of guest
  • Executed cash handling duties and maintained keyholder responsibilities.
  • Responsible for keeping labour percentage within GM's margin
  • Assisting servers with menu questions, kitchen staff with modifications
  • Resolving any Guest conflicts
  • Responsible for restaurant's cash handling, balancing credit/debit receipts, Completing and filing covid, temperatures, pulls, and prep paperwork
  • Opening/closing restaurant

Prep Specialist

Red Lobster
Ottawa, ON
07.2014 - 12.2025
  • Prepared sauces, soups, and other Red Lobster products independently from Monday to Wednesday.
  • Baked biscuits every 15 minutes to maintain freshness and availability.
  • Monitored production line to guarantee sufficient product supply.
  • Managed 8 to 23 hours of production daily, ensuring consistent output quality.
  • Retrieved products from freezer each morning, organized in containers, and labeled appropriately.
  • Placed thawing items in walk-in fridge to ensure readiness for service.
  • Handled special requests promptly to accommodate customer needs.

Office Manager

Prolix'84
Cornwall, CA
09.1987 - 03.2006
  • Started as Data entry clerk, learned New Views Accounting Software and moved up to bookkeeper.
  • Managed A/P, A/R, and payroll. Ordered supplies, scheduled deliveries, invoiced clients, processed payments, completed bank deposits, and performed bank reconciliations.
  • Was promoted to Service Manager. Coordinated service calls with technicians, kept clients informed of progress and upsold when needed.
  • Grew the business on average 10% year after year. Business closed due to owner retiring

Education

Certificate - Science

Carleton University
Ottawa, Ontario
05-2018

finance and accounting (Certificate -

St. Lawrence College
Cornwall, ON, CA
01.1984

Skills

  • Microsoft Office
  • Accounts payable/accounts payable
  • Time management
  • Team leadership
  • Attention to detail
  • Critical thinking
  • Effective communication
  • Microsoft Word
  • Human resources
  • Financial report writing
  • Office Management
  • Payroll administration
  • Customer relationship management

Languages

  • English - Fluent
  • Timeline

    Server/Supervisor

    Red Lobster
    07.2014 - 12.2025

    Prep Specialist

    Red Lobster
    07.2014 - 12.2025

    Office Manager

    Prolix'84
    09.1987 - 03.2006

    Certificate - Science

    Carleton University

    finance and accounting (Certificate -

    St. Lawrence College
    Catherine Billard