Catherine Billard
Cornwall,ON
Summary
Cornwall, ON, CA Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Appreciate the behind-the-scene applications that go into running a successful business
Overview
38
38
years of professional experience
Work History
Server/Supervisor
Red Lobster
Ottawa, ON
07.2014 - 12.2025
- Greet Guest, build rapport
- Assist in menu selection, answering questions in regard to ingredients, allergens, preparation, and modifications
- Consistently increased Add-on sales per shift above projections
- Ensuring pace of meal/satisfaction of guest
- Executed cash handling duties and maintained keyholder responsibilities.
- Responsible for keeping labour percentage within GM's margin
- Assisting servers with menu questions, kitchen staff with modifications
- Resolving any Guest conflicts
- Responsible for restaurant's cash handling, balancing credit/debit receipts, Completing and filing covid, temperatures, pulls, and prep paperwork
- Opening/closing restaurant
Prep Specialist
Red Lobster
Ottawa, ON
07.2014 - 12.2025
- Prepared sauces, soups, and other Red Lobster products independently from Monday to Wednesday.
- Baked biscuits every 15 minutes to maintain freshness and availability.
- Monitored production line to guarantee sufficient product supply.
- Managed 8 to 23 hours of production daily, ensuring consistent output quality.
- Retrieved products from freezer each morning, organized in containers, and labeled appropriately.
- Placed thawing items in walk-in fridge to ensure readiness for service.
- Handled special requests promptly to accommodate customer needs.
Office Manager
Prolix'84
Cornwall, CA
09.1987 - 03.2006
- Started as Data entry clerk, learned New Views Accounting Software and moved up to bookkeeper.
- Managed A/P, A/R, and payroll. Ordered supplies, scheduled deliveries, invoiced clients, processed payments, completed bank deposits, and performed bank reconciliations.
- Was promoted to Service Manager. Coordinated service calls with technicians, kept clients informed of progress and upsold when needed.
- Grew the business on average 10% year after year. Business closed due to owner retiring
Education
Certificate - Science
Carleton University
Ottawa, Ontario05-2018
finance and accounting (Certificate -
St. Lawrence College
Cornwall, ON, CA01.1984
Skills
- Microsoft Office
- Accounts payable/accounts payable
- Time management
- Team leadership
- Attention to detail
- Critical thinking
- Effective communication
- Microsoft Word
- Human resources
- Financial report writing
- Office Management
- Payroll administration
- Customer relationship management
Languages
Timeline
Server/Supervisor
Red Lobster
07.2014 - 12.2025
Prep Specialist
Red Lobster
07.2014 - 12.2025
Office Manager
Prolix'84
09.1987 - 03.2006
Certificate - Science
Carleton University
finance and accounting (Certificate -
St. Lawrence College