Chantal Fina
Surrey,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Server/Supervisor
Moxies Bar & Grill
01.2022 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
Administrative Assistant
Dr. Ma's Laboratories
10.2019 - 01.2022
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Assistant Manager
McDonald's Restaurant
03.2016 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
Accounting/Bookkeeping
Langley Continuing Education
Langley, BC01.2022
Payroll
Langley Continuing Education
01.2022
Office Administration
Langley Continuing Education
01.2022
Skills
- Office Management
- Professional Development
- Administrative Management
- Accounts Payable and Accounts Receivable
- Payroll Processing
- MS Office Expertise
- Accounting Operations Management
- Accounting and Bookkeeping
Languages
English
Native or Bilingual
Timeline
Server/Supervisor
Moxies Bar & Grill
01.2022 - Current
Administrative Assistant
Dr. Ma's Laboratories
10.2019 - 01.2022
Assistant Manager
McDonald's Restaurant
03.2016 - 09.2019
Payroll
Langley Continuing Education
Office Administration
Langley Continuing Education
Accounting/Bookkeeping
Langley Continuing Education
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