Iryna Izovita
St. Catharines,ON
Summary
I am an energetic,ambitious ,quick learner person who has developed a mature and responsible approach to handle any task or situation that I am present with.
As a student of Odessa Mechnikov University in Ukraine my experience was in international relations and communications .I have the necessary skills to adapt in various situations and work with others to achieve mutual goals and objectives on time with excellence.
Overview
3
3
years of professional experience
Work History
Server
124 On Queen
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Housekeeping Room Attendant
Queen's Landing
08.2022 - 04.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Performs cleaning duties in all guests areas and back of house.
- Consistently offers professional,friendly,and engaging service.
- Maintains inventory of necessary supplies.
- Responds timely to guest's special request for miscellaneous items.
Dental Office Receptionist
Smile Dental Clinic
04.2021 - 07.2022
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Processed medical insurance claims and payments.
- Managed patient billing processes for timely, accurate payments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Food Server
Santorini Restaurant
11.2020 - 04.2021
- Preparing restaurant tables with special attention to sanitation and order.
- Offering a warm welcome to customers and accurately taking their orders and specific requests.
- Informing customers of daily specials and making recommendations to help them select food and beverages.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Work with other restaurant staff to ensure customer satisfaction.
- Deal with any complaints with a positive attitude.
- Issue bills and accept payment.
Education
International System And Global Development
Mechnikov National University
Odessa,Ukraine05.2023
Skills
- CREATIVE AND ANALYTICAL THINKER
- PROBLEM SOLVING
- ORGANIZATION
- PATIENT RELATIONS
- PAYMENT PROCESSING
- TEAM-ORIENTED
- ORAL AND WRTTEN COMMUNICATION
- SMART SERVE CERTIFICATE
- NIAGARA COLLEGE-GRADUATED ELS PROGRAM
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Chinese (Mandarin)
Elementary
Polish
Elementary
Timeline
Server
124 On Queen
04.2023 - Current
Housekeeping Room Attendant
Queen's Landing
08.2022 - 04.2023
Dental Office Receptionist
Smile Dental Clinic
04.2021 - 07.2022
Food Server
Santorini Restaurant
11.2020 - 04.2021
International System And Global Development
Mechnikov National University
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