Sydney G. Houser
San Marcos
Summary
Diligent Accounts Payable Specialist with a solid background in managing accounts payable processes. Proven track record of accurately processing invoices and maintaining strong positive vendor relationships. Demonstrated ability in using advanced accounting software and adhering to timely deadlines. I thrive in an encouraging and passionate environment, and I am looking for a company where I can feel a sense of belonging. I continue to stay inspired to seek and model a more just and kind world, especially with those who think and feel the same.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SERVER
The Alila Marea
01.2025 - Current
- I am currently serving at two locations at this property: At The Pocket, which is a poolside bar and restaurant. As well as at Vaga, their more upscale restaurant, during the mornings through brunch, three to five days a week.
- Most times at either restaurant there are no more than myself and one or two more servers at a time meaning, at rush times I am able to multitask and still effectively while still staying impassioned and engaged.
- I exceed at my jobs here because I understand the importance of healthy relationships and how in doing so effectively, overall drives company success.
FRONT DESK AGENT
The Courtyard by Marriott
01.2024 - 10.2024
- Provided excellent customer service by increasing customer satisfaction rates and improved overall efficiency by 20% through creating and modifying reservations, check-ins, and departures.
- Responsible for inventory ordering, restocking and, daily cash register receipts to ensure accurate balances.
- Contributed to overall hotel success through, booking events due to using effective event management and planning skills.
- First-hand involvement with learning and running multiple departments with positive customer experience through bartending, hosting, and coordinating housekeeping services.
- Filed documents for end of month tasks needed by my supervisor and manager for entry requirements as well.
ACCOUNTING REPRESENTATIVE
Scientist.com
01.2022 - 01.2024
- Handled and insured prepayments were processed, including proper commenting on invoice entry and responses. Distributed vendor invoices to all appropriate departments and their respected managers for final review.
- Enter approved and coded vendor invoices to allow for prompt payment and purchase discounts to be taken and expenses to be recorded in the correct period. Was in charge of AR and AP accounts with a book of business ranging from $50K-$2,000,000.
- Resolved daily casework by negotiating between customer support managers. Set up new vendors in the ERP system with proper review and documentation on a regular basis.
- Provided extensive information and education to customers.
- Participated in special projects as assigned by any department supervisor or manager when needed or asked.
LEAD CUSTOMER SUPPORT AND ACCOUNTING REPRESENTATIVE
Resolvion
01.2020 - 11.2022
- Maintained impassioned customer satisfaction of 20+ client accounts daily. Inclusively communicated, coordinated, and resolved customer issues always with compassion.
- Created processes and introduced tools to improve upon internal communication between reps and management.
- Actively identify and participate in process improvement initiatives to improve quality of data, minimize unnecessary expense, decrease risk, and improve internal controls.
- Always processed and completed daily cash and invoices between 80-100+ with a cash application range of $20,000- $160.000+. Reconciled vendor accounts and communicated with vendor between accounts receivable and payable departments as needed.
- Was in direct communication with the Director of Financial Operations regarding unusual vendor activity, inquiries on vendor invoices and/or vendor account status.
- Participated in special projects as assigned.
LEAD CUSTOMER SERVICE MARKETING AND SALES REPRESENTATIVE
Costco Wholesale
01.2014 - 01.2020
- Top selling membership sales representative by bringing in 50-75% of Executive and credit card dual memberships as authorized and approved, which averaged on an 85% success rate.
- Interacted with national sales reps and traveled to various locations to influence sales at other locations.
- Led the team with outstanding sales numbers and promoted a more productive department by training others.
- Built trusted advisor relationships with key stakeholders via multiple departments.
Education
HUMAN RESOURCES CERTIFICATE -
Mira Costa College
01.2019
BA - Sociology
Cal State University San Marcos
San Marcos, CA01.2018
ASSOCIATE DEGREE - BUSINESS
Palomar College
01.2015
Skills
- Customer Service Excellence
- Operational
- Administration
- Organizational
- Big Picture Thinker
- Flexibility
- Sales
- Business Development
- Marketing
- Creative Problem Solver
- Analytical
- Multitasker
- Autonomy
- Accountability
- Excellent Communication
- Attention to detail
- Customer relations
- Critical Thinking
- Attention to Detail
- Self-Awareness
- Self-Starter
- Highly Professional
- Call-center
- Finance
- Entry verification
- Data inputting
- Vendor relations
- Vendor relationship management
- Payment processing
- Entry recording
- Month end closing
- Process improvement
- Problem resolution
- Team Player
- Relationship building
- Dependable
- ERP systems proficiency
- Financial reporting
- Records coordination
- Quickbooks
- Sage100
- Sage50
- Excel
- PowerPoint
- Microsoft Word
- Micros
Personal Information
Date of Birth: 03/09/1995
Community Service
- National Latino Research Center (NLRC) YMCA, Escondido, CA, 01/01/17, 01/01/18
- Animal Friends of the Valley (AFV), 01/01/12, 01/01/13
- Elsinore Girls Golf Team, 01/01/09, 01/01/13
- Teacher Assistant for Murrieta Elementary, 01/01/09, 01/01/11
Certification
Human Resources Certificate
Languages
Spanish
Professional Working
Timeline
SERVER
The Alila Marea
01.2025 - Current
FRONT DESK AGENT
The Courtyard by Marriott
01.2024 - 10.2024
ACCOUNTING REPRESENTATIVE
Scientist.com
01.2022 - 01.2024
LEAD CUSTOMER SUPPORT AND ACCOUNTING REPRESENTATIVE
Resolvion
01.2020 - 11.2022
LEAD CUSTOMER SERVICE MARKETING AND SALES REPRESENTATIVE
Costco Wholesale
01.2014 - 01.2020
BA - Sociology
Cal State University San Marcos
ASSOCIATE DEGREE - BUSINESS
Palomar College
HUMAN RESOURCES CERTIFICATE -
Mira Costa College
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