Iryna Bohush
Toronto
Summary
Customer service representative with 5 years of experience providing professional service and attention to customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bakery Clerk
SanRemo Bakery
03.2023 - 06.2024
- Served 100+ customers per a shift.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Daycare Teacher Assistant
Tiny Hoppers
01.2023 - 03.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Taught children to organize toys, wash hands, and share by leading by example.
Daycare Teacher Assistant
Willowbrae Academy
10.2022 - 03.2023
- Get the classroom ready for lessons.
- Help children who need extra support to complete tasks.
- Help teachers to plan learning activities and complete records.
- Support teachers in managing class behaviour.
- Assist teachers with duties such as wiping tables, getting face cloths etc.
Children's Entertainer
"Smak dzieciństwa"
06.2022 - 09.2022
- Took care of children by organizing the time for various types of events.
- Organized soap bubble shows.
- Did temporary glitter tattoos for kids.
- Decorated eco bags, cups, etc. with children.
Cashier /Barista
Vincent Boulangerie Patisserie
05.2022 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Assistant Bartender
"Proxima", "Hybrydy" clubs
09.2021 - 06.2022
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Offered product samples, answered questions and helped customers find items.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Audience Coordinator
The Palladium theater
09.2021 - 06.2022
- Collecting tickets
- Seating participants
- Maintained schedules, managed deadlines and interfaced with teammates to support production activities.
- Reviewed activities for production team to complete tasks on time.
Education
Master of Arts - Pedagogy. Primary Education
The Christian Theological Academy
06.2026
High School Diploma -
Paul of Tarsus General Education School
05.2020
Skills
- Customer Service
- Time Management
- Billing and Payment Processing
- POS system
- Paperwork Processing
- Product Knowledge
Certification
- Standard First Aid with CPR/AED Level C
- CCEYA (Child Care and Early Years Act)
- AODA
Languages
English
Full Professional
Polish
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Spanish
Elementary
Timeline
Bakery Clerk
SanRemo Bakery
03.2023 - 06.2024
Daycare Teacher Assistant
Tiny Hoppers
01.2023 - 03.2023
Daycare Teacher Assistant
Willowbrae Academy
10.2022 - 03.2023
Children's Entertainer
"Smak dzieciństwa"
06.2022 - 09.2022
Cashier /Barista
Vincent Boulangerie Patisserie
05.2022 - 09.2022
Assistant Bartender
"Proxima", "Hybrydy" clubs
09.2021 - 06.2022
Audience Coordinator
The Palladium theater
09.2021 - 06.2022
Master of Arts - Pedagogy. Primary Education
The Christian Theological Academy
High School Diploma -
Paul of Tarsus General Education School
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