Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Irma Wren

Santee

Summary

Proven track record in enhancing customer satisfaction and retention, notably at Legacy Hotel and Resort, by leveraging exceptional customer service and time management skills. Excelled in streamlining appointment scheduling and maintaining high hygiene standards, contributing to a professional work environment. Proficient in cash handling and inventory management, ensuring operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Esthetician / Nail Technician

Legacy Hotel and Resort
06.2021 - Current


  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Analyzed skin condition and made appropriate product recommendations.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Managed department inventory by maintaining cycle counts.

Cosmetologist

Sycuan Casino Resort
05.2018 - 10.2020
  • Inventory
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Cosmetologist

Hyatt
09.2014 - 06.2018
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
  • Customized hair color formulations to create unique looks and enhance client's appearance.

Inventory Specialist

CDM Supplies
02.2011 - 11.2012
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Price merchandise in warehouse and website
  • Input products onto different platforms

Education

Cosmetology

Marínelo School of Beauty
El Cajon, CA
03.2014

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Inventory
  • Organization
  • Word document
  • Excel
  • Photoshop
  • Detail oriented
  • Eyebrow shaping and tinting
  • Eyelash extension application

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

Oxygen Facial Certification

Geneo Facial Certification

Lash and Brow Certification

Timeline

Esthetician / Nail Technician

Legacy Hotel and Resort
06.2021 - Current

Cosmetologist

Sycuan Casino Resort
05.2018 - 10.2020

Cosmetologist

Hyatt
09.2014 - 06.2018

Inventory Specialist

CDM Supplies
02.2011 - 11.2012

Cosmetology

Marínelo School of Beauty

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Irma Wren